Customer Sales Specialist II

Job Description

Responsible for the day‑to‑day sales activities, quoting, order entry, sales support and customer service tasks for large Aerospace and Defense customer. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.

Customer Sales Specialist II

• Processes quotes and order preparation for specified customers and works with centralized PM’s for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements such as e-Compass (My Arrow), Consignments, CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG).
  
  Negotiate pricing (non-contract only), provide quote markup (owns strategy and application of cost‑plus markup) and notify customer of related price increases.
• Problem Resolution:
  Work with appropriate supplier contacts and internal departments to solve pre‑sales and post‑sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc.
• Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non‑Cancellable, Non‑Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On‑Time Delivery) and E2E (End‑to‑End Order Quality).
• Support Management:
  Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving.
• Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions.
• Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met.
• Coordinate the contract refresh clause and manual inventory sweep process from IPS (In‑Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

• Has developed specialized skills or is multi‑skilled through job‑related training and considerable on‑the‑job experience.
• Completes work with a limited degree of supervision.
• Likely to act as an informal resource for colleagues with less experience.
• Identifies key issues and patterns from partial/conflicting data.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• Typically requires a 2‑year degree and 2–5 years of experience or High school graduate with equivalent related experience.
• Industry experience strongly preferred.
• Must be proficient in Microsoft suite, specifically Excel.
• This role will perform work covered by International Traffic in Arms Regulations. Viable candidates must be eligible for an export license or be a U.S. Person (which includes U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

This position will follow a hybrid schedule of 3 days in our local office and 2 days per week from home.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short‑Term/Long‑Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

$43.20 - $52.80

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

US‑MA‑Peabody, Massachusetts (Technology Dr)

Full time

Business Support

Arrow is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)