Retail Associate

Retail Associate

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores and a strong growth track record. Our culture focuses on people, learning, teamwork and inclusion. As an associate, you will help create a treasure‑hunt shopping experience for our customers while supporting your teammates and maintaining a clean, safe environment.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The associate greets customers with eye contact, smiles and friendly greetings, treats fellow associates with respect, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The associate is expected to perform a range of functions in all store areas as business needs require, and may be requested to perform additional tasks to support customer service and operational goals.

• Understands that safety is the number one priority and practices safe behaviours in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment, keeps egress clear, and reports unsafe conditions to Store Leadership.
• Treats all customers and associates with respect and courtesy, recognizes fellow associates using the company recognition programs.
• Assists customers in any manner necessary – registered‑trained, helps with merchandise, answers questions politely and knowledgeably.
• Provides prompt and efficient responses to customers, handles customer issues courteously; calls Store Leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks: sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the company’s dress code.
• Performs daily assigned sizing and recovery per company best practice, expedites merchandise receipts to the sales floor, and merchandises per monthly presentation guidelines.
• Understands loss prevention programs, Shortage Highway, Store Protection Specialist position, and merchandise protection standards.
• Demonstrates integrity and honesty, safeguards confidential information, cash and credit card information, and merchandise.
• Follows all MOS policies, cash, check, credit, and refund procedures, and maintains accuracy with bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role and maximises productivity by following store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritises
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• The ability to communicate with customers, associates and store leadership in a friendly, respectful, and cooperative manner.
• Basic mathematical calculations commonly used in retail environments.

Ability to use all store equipment, including PDTs, registers and PC. Ability to spend up to 100 % of working time standing, walking and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Occasional push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Associates working Stockroom shifts must regularly push, pull and lift more than 20 lbs.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Ross is an equal employment opportunity employer and follows all applicable laws prohibiting discrimination. We consider individuals for employment or promotion according to skills, abilities, and experience.

Base pay range: $18.00 – $18.50 per hour, based on experience, skills, qualifications, education, certifications and location. Benefits include accident, critical illness, vision, automobile, home, and pet insurance; associate discount; identity protection; purchase program;
Benefit Hub discount mall; employee assistance; commuter benefits; 401(k); employee stock purchase;
Ross Cares Fund; college discounts; sick pay; referral bonuses. Full‑time associates enjoy extended benefits such as medical/dental/vision insurance, legal insurance, flexible spending account, health savings account, life/ADST insurance, long‑term disability, maternity/parental leave, vacation accrual, 9 holidays, and performance‑based bonuses.

Seniority level:
Mid‑Senior.

Employment type:

Full‑time. Job function:
Sales & Business Development. Industry: Retail. The requisition has no anticipated close date and is continually accepting applications.