Membership Specialist
Listed on 2026-02-27
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Non-Profit & Social Impact
Office Administrator/ Coordinator
The Membership Specialist would be the primary contact for 2-3 associations. The successful candidate is responsible for providing outstanding customer service to our nonprofit association clients and plays a key role in the recruiting, engagement, and retention of association members.
This position is a good fit for a candidate who enjoys working simultaneously with multiple clients, being driven by a complex timeline of tasks, and providing extreme attention to detail. Organizational skills, collaboration, and teamwork are key to this role. Reports to the Membership Manager and Executive Directors. Interacts with other departments as needed.
This is a mid-level role in the Membership Department and there is room to grow within the department. Once candidates have demonstrated success at the Membership & Communications Specialist level, there is room to advance to Senior Membership & Communications Specialist.
Salary Range:
Primary software used: Member Clicks, Teams, Word Press, Mail Chimp, Survey Monkey, SharePoint, Zen Desk, WuFoo, Formstack, Smart Sheet, Harvest, Microsoft Office, Sched, Zoom, Vimeo, Canva,
Responsibilities:
Communicate with members/prospective members by telephone, email, Zen Desk, or in-person to provide information about membership, benefits, programs, and answer general inquiries.
Process membership renewals/applications in web-based management and tracking systems; present membership information to committee; work with volunteer leaders to update automated membership messages, at least annually; work with finance to process and record membership payments.
Update and maintain accurate database profiles for both members and non-members in association management software. This may include multiple processes, i.e., exporting, importing, formatting, and testing for accuracy.
Work with the Executive Director and/or volunteer leaders to update websites with content, membership, and event information as needed.
Provide regular membership and dashboard reports, including analysis of enrollment, renewals, lapsed and expired memberships. Provide insight into trends in member feedback or questions.
Coordinate board and committee meetings and education events that are held at the office for volunteer leaders including making room reservations, ordering food, setting up AV in the room.
Primary point person for most client webinars including Zoom and registration form setup, communicating and run-throughs with speakers, collecting program information, and posting to/updating website.
Run elections to include: launch, track results, nominations, ballot creation, website notification, onboarding new officials, all the communications/promotional emails; support non-elected volunteer recruitment as directed by volunteer leaders and the Executive Director.
Coordinating awards and scholarships; managing certifications, committee management, creating membership surveys.
Qualifications/Skills:
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