Deskside Support Technician

Boom Supersonic's mission is to make the world dramatically more accessible through a renaissance in supersonic flight. Boom is developing the Symphony supersonic engine, which powers the Overture supersonic airliner and the Superpower natural gas turbine for AI. Overture will fly at twice the speed of today's subsonic jets over water and 50% faster over land with Boomless Cruise.

Power our helpdesk for take off

Our helpdesk is the front line of everything we do, keeping our teams connected, productive, and moving fast. You won't just reset passwords-you'll solve real problems, learn constantly, and shape how people experience technology every day. Because we're growing quickly, you'll have the chance to influence processes, introduce smarter tools, and see the impact of your ideas immediately. This role matters because when our helpdesk runs smoothly, our entire company can accomplish our mission.

Role Overview

• Resolve incoming support tickets by troubleshooting hardware, software, and network issues.
• Diagnose root causes, determine clear, practical solutions, reduce toil by producing documentation and repeatable playbooks, and help unblock our staff and engineers through self-service.
• Configure laptops, accounts, and applications for new and existing team members.
• Maintain our technical knowledge base by building, organizing, and maintaining documentation on issues, fixes, and system changes.
• Monitor system alerts and escalate critical incidents when needed.
• Improve help desk workflows by identifying inefficiencies and suggesting enhancements.
• Collaborate with IT and security teams to support company-wide initiatives and tool rollouts.

The Ideal Candidate

• Technical troubleshooting across Windows, macOS, and common productivity tools.
• Networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Ticketing systems proficiency (e.g. Fresh service).
• Clear written and verbal communication for guiding users of all technical levels.
• Onboarding/offboarding workflows, including account provisioning and device setup.
• Passionate about technology in all forms and constantly exploring and engaged with new technology outside of work.

What Will Set You Apart

• Empathetic problem-solver who enjoys helping people.
• Curious and eager to learn, especially new tools and technologies.
• Calm under pressure, able to juggle multiple tasks without losing focus.
• Detail-oriented, ensuring issues are fully resolved and resolutions documented.
• Proactive, spotting potential problems before they impact users.

Compensation

The Base Salary Range for this position is $76,000 - $97,000 per year.

Actual salaries will vary based on factors including but not limited to location, experience, and performance. The range listed is just one component of Boom's total rewards package for employees. Other rewards may include long-term incentives/equity, a flexible PTO policy, and many other progressive benefits.

There is no set Final date to receive applications for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

ITAR Requirement

To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

Boom is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.

Want to build a faster future? Come join Boom.