Specialist Solution Engineer

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Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Applications will be accepted until 02/27/2026.

As a Specialist Solution Engineer supporting Agentforce IT Service, you’ll be instrumental in demonstrating and evangelizing the solution to prospects and customers. In this dynamic role, you will articulate the value of our services, integrate them within the broader Salesforce portfolio, and identify opportunities that drive sales and customer success.

• Deliver Conversational, Always‑On Support: Empower employees to get help in minutes, not hours, by using Slack‑based conversations for hardware requests, password resets, or issue reporting.
• Automate End‑to‑End Incident Management: Accelerate resolutions with AI‑driven triage, auto‑creation of incidents, and intelligent routing to the right specialists.
• Unify IT and HR Service on One Platform: Bring IT, HR, Facilities, and other service teams together within Salesforce for consistent, cross‑departmental experiences.
• Gain Full Visibility with a Native CMDB: Visualize asset relationships, dependencies, and health in real time, enabling faster root‑cause analysis and impact tracking.
• Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end‑to‑end through workflow automation, AI assistance, and self‑service.
• Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self‑healing, proactive support environment where employees and digital agents collaborate.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future – but to redefine what’s possible – for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at

We consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring. The typical base salary range for this position is $113,330 – $180,250 annually, with a different range for specific work locations, including California, New York, Boston, Chicago, Seattle, and Washington DC.

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