IT Specialist; Customer Support Security Clearance

Position: IT SPECIALIST (CUSTOMER SUPPORT) with Security Clearance
Duties GS-09:
This is a trainee position located in a State National Guard Headquarters in the G6. This trainee position is classified at less than the full performance level for recruitment and training purposes. The next higher/target level for this career ladder assignment is Information Technology Specialist (CUSTSPT), GS-2210-11, PD D2526P01. Assignments are progressively more difficult until the full performance level of GS-2210-11 is reached.

Supervisory requirements are progressively less detailed as the incumbent gains more experience. Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency. The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description;

however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work.

Performs other duties as assigned. Incumbent is considered eligible for non-competitive promotion to target position upon meeting time-in-grade restrictions and the following requirements: (1) Incumbent demonstrates ability to perform at target grade level; (2) Higher level work exists at target grade level; (3) Increased responsibilities are assigned; (4) Supervisor recommends promotion; (5) Incumbent completes all required training and conditions of employment, and (6) Incumbent completes all regulatory requirements for career ladder promotions.

Consequently, promotion is not guaranteed. GS-11:
This position works in the customer support service desk section. Addresses problems; installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provides support and guidance on installing, and operating personal computers, peripheral equipment, and associated software. Receives requests for resolution of hardware or software problems that may require in-depth research.

Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Performs other duties as assigned. Requirements Conditions of employment
* Selectee will be required to wear the military uniform.
* Membership in the Colorado Army National Guard.
* Must hold the grade of E-1 thru O-2 or W-1 thru W-5.
* Submit all required documentation.
* May be required to successfully complete a probationary period.
* Participation in direct deposit is mandatory.
* For positions requiring a security clearance (Secret or Top Secret) the applicant must possess or be able to obtain a clearance within one year of appointment. Qualifications Military Grades: E-1 thru O-2 or W-1 thru W-5 1. Specialized experience will be used to determine qualifications for the announced position. 2. An applicant's RESUME must provide, in detail, how they meet each specialized experience listed below.

3. It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience. DO NOT copy each bullet listed below word for word and place into your resume; you must describe your personal experience as it pertains to each bullet. You will be immediately disqualified if you fail to include specialized experience in your resume.

GS-09:
Must have at least 12 months of Specialized Experience in each of the following :
1. Experience receiving, maintaining, and issuing data storage media for computer operations.
2. Experience in scheduling the use of computer time for program processing.
3. Experience collecting and sequentially…