Senior Access Network Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Responsible for the design, implementation, operational support of the Company internet protocol network. Provides expert-level technical advice and support for real time analysis, design, testing and operations of internet protocol router networks, etc. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

• This position is unable to provide work authorization sponsorship or immigration support now or in the future.

The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.

The ASE (Access Sustaining Engineering) Team within the Comcast CONNECT organization is responsible for designing, testing, researching, and sustaining next-generation access network technologies. Additionally, the team is responsible for end-to-end Tier 4/5 support of DOCSIS iCMTS (CBR8, E6000), vCMTS (DAA), and CPE technologies.

• Provide technical support for issues that impact the development and deployment of new residential and business services over Comcast's DOCSIS network.
• Validate and troubleshoot problems identified during lab testing or via field escalations, and drive issues to resolution. This work includes utilizing lab test equipment to perform measurements for supporting and troubleshooting RF, DOCSIS, and network impairments.
• Produce, review, and coach junior engineers to support detailed design work, SMOP creation, and operations execution of complex changes across converged environments.
• Work in a heavily matrixed environment and act as an integrated team member or leader with virtual teams to shorten the R&D and Design cycle for new products and network evolution.
• Create and document high-level, detailed network designs to support business objectives. Utilize WIKI and JIRA for sharing information and tracking technical problems.
• Ensure functionality and performance of DOCSIS CPE devices, troubleshoot and support resolution of technical issues.
• Collaborate with Cable Labs, industry partners, and cross-functional teams to improve test plans, define requirements, and resolve issues.

• Bachelor of Science in Electrical Engineering, Computer Science, or related discipline and 4+ years working with DOCSIS based or Cloud technologies.
• Proven experience with Cable Labs/SCTE specifications and CMTS/CCAP hardware and software, DAA implementations (Remote PHY, R-MACPHY).
• Experience and strong understanding of Network Engineering, Network Security, TCP/IP (TCP, UDP, DNS, SNMP, etc.), Routing Protocols (OSPF, BGP, etc.).
• Hands on experience with DOCSIS network lab equipment (Spectrum Analyzers, Noise Generators, Traffic Generator, etc.) with a strong focus on…