Home Care Hospice RN Case Manager

We’re hiring a Credit Control Advisor to join our established Credit Control team and take ownership of customer accounts in a high-volume environment.

This role is suited to someone with hands‑on Credit Control experience who is confident managing outstanding invoices, resolving disputes, and working closely with customers and internal teams to keep accounts accurate and up to date.

You’ll manage your own ledger, have clear responsibility for your workload, and play a visible role in supporting cash flow and customer relationships. The environment is fast-paced but well supported, with clear processes, strong teamwork, and opportunities to develop your career within Finance or other parts of the business.

Credit Control is central to the success of the business.

In this role, you’ll:

• Keep customer accounts accurate and up to date
• Help ensure invoices are paid on time
• Resolve issues before they elevate
• Support healthy cash flow across the organisation
• Build trust with customers and internal stakeholders

Your work directly impacts financial performance and customer relationships.

You’ll join a Credit Control team of around 12 Advisors and Senior Advisors. The team works collaboratively, supports one another, and shares knowledge to deliver consistent results. There’s a strong focus on teamwork, development, and doing the job properly.

You’ll be responsible for managing your own workload and ledger, including:

• Managing outstanding invoices and keeping detailed, accurate debtor notes
• Handling disputed accounts and agreeing resolutions with customers
• Preparing accounts for escalation or legal action when required
• Supporting and mentoring junior team members
• Providing clear updates on debtors for weekly stakeholder calls
• Monitoring large or overdue balances to protect cash flow
• Producing credit notes when requested
• Working closely with Sales Order Processing to ensure customer details are correct
• Maintaining performance in line with agreed SLAs
• Building strong working relationships internally and externally
• Identifying ways to improve processes and ways of working
• Supporting ad-hoc analysis and wider team projects

This role is well-suited to someone who has:

• Solid experience working in Credit Control
• Background in a high-volume, low-value environment
• Strong Excel skills, including VLOOKUPs and Pivot Tables
• Clear, confident and professional communication skills
• The ability to manage conversations around payment and resolution
• A well‑organised, analytical approach with strong attention to detail
• Confidence managing multiple priorities to tight deadlines
• A proactive mindset and a strong team ethic

• A stable role with clear responsibility and ownership
• Exposure to Finance and Sales stakeholders across the business
• Opportunities to develop and progress into other business areas
• A supportive team environment with shared knowledge and support
• Ongoing learning and development opportunities

We like to keep things simple, transparent, and fair:

Apply online
Just upload your CV and tell us why you’re interested in the role.

• A chat with our Talent team.
• Two short assessments:
  • CCAT (15‑minute timed test).
  • EPP (untimed personality questionnaire).

A relaxed, practical discussion with members of the Credit Control team about your experience and approach.

If you’re an experienced Credit Control professional looking for a role with clear ownership, strong teamwork, and genuine progression opportunities, we’d welcome your application.