Memory Care Concierge - Part Time

Job Title

Concierge, Day Shift

Executive Director or Business Office Administrator

Hourly, nonexempt

Staff the reception desk. Monitor telephone, fax machine, resident call system, and exit alarm system. Perform clerical duties and other tasks as assigned.

• Must be 18 years of age
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state‑related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents
• Maintain confidentiality of all business and operations information
• Possess organizational skills and the ability to problem‑solve
• Possess excellent customer service and public‑relations skills
• Work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Periodically walk around the community to perform security checks and assist residents (particularly for long distances or periods of time)
• Experience with computer use and relevant software applications is preferred
• Experience with or ability to use a multi‑line telephone system
• Pass Sunshine’s and state‑regulated criminal record clearance, health screening, and TB clearance (if applicable)

• Staff the reception desk continuously during assigned period
• Arrange coverage of the reception desk during break and lunch periods
• Graciously greet all visitors and politely assist them as necessary
• Polite assistance to residents and guests as necessary or contact appropriate employee
• Maintain a detailed resident and guest register, daily communication log entry, and complete daily checklist log
• Notify staff if a resident is being taken out of the building; monitor front door to prevent unsupervised exits (memory care communities)
• Maintain a clean and safe workspace, community entrance, lobby, and hydration station
• Prepare refreshments and pour coffee in the dining room during mealtimes as needed
• Sort and direct mail to managers, residents, or forwarding to family as needed
• Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)
• Promptly and courteously answer telephone, directing incoming communications to the appropriate person
• Monitor fax machine, directing incoming communications to the appropriate person
• Monitor and respond to resident call and exit alarm systems; handle emergency procedures immediately; contact 911 if necessary and notify management and families if a resident requires assistance
• Perform clerical duties as directed
• Notify Maintenance Department of community or resident maintenance requests; perform maintenance duties as necessary when maintenance department is unavailable
• Maintain inventory control system for all office supplies and notify manager of any needed supplies
• Perform simple, routine maintenance of office equipment
• Represent the Community to coworkers, visitors, and residents in a professional, courteous, friendly manner
• Perform other duties as assigned by supervisor

• Perform all work assigned for the agreed‑upon salary, accepting no additional payment or non‑perishable gifts from residents, vendors, Community Management, or others
• Meet the assigned work requirements of the job; regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and/or confidential matters/materals in strict confidence with management of the company (and/or…