Supervisor Duty; SSIA Pickleball

Application Closing Deadline:Ongoing/Open

This is an ongoing recruitment process with no specific closing date. We will be reviewing applications on a rolling basis.

$17.05 - $21.70 per hour

We’re searching for a polite and professional Supervisor to provide superior customer service and support for the programs at this facility. Under the supervision of the Pickleball and Tennis Coordinator, this position serves as the Supervisor on Duty in the absence of other facility leadership while performing customer service duties. Cash handling and/or collection included. Responsible for administering and enforcing facility rules and policies, including leadership during emergency situations.

The position effectively handles a variety of customer situations and is responsible for fostering superior customer service and communicating issues to the appropriate supervisor. The job may require shifts ranging from morning to evening hours, weekends and holidays.

• Serve as manager on duty in the absence of other facility leadership, which may include troubleshooting facility/programming issues, responding to emergencies and handling difficult customer service items.
• Perform Customer Service Representative duties including, but not limited to processing payments for registrations, passes and admissions, cash reports, assisting guests, and answering phone calls.
• Provide superior customer service and strives to create a positive customer experience to promote on-going and repeat business.
• Respond to facility related emergencies such as evacuations, medical emergencies, suspicious behavior, etc. Includes completing incident and accident reports, and following up accordingly to district procedures in a timely manner. Correct or inform supervisor of any facility hazards; completes routine walkthroughs of facility and locker rooms.
• Ensure that facility rules and safety standards are followed, while providing positive customer service.
• Remains actively visible and engaged with staff and customers in the facility.
• Keeps abreast of Center and District programs, schedules, policies and procedures to effectively share information with customers and staff.
• Opens and closes the Center as necessary, following proper procedures. Ensure that building is empty and secured when closing n and close desk operations including lights, computer, copier, register, materials, supplies and fiscal records.
• Close out cash register, count money, complete daily cash reports.
• Perform basic maintenance as necessary, i.e., wipe down counters; stock locker/bathroom supplies; report building maintenance requirements.
• Communicate issues/complaints to supervisor as needed.
• Assists in training of part-time/seasonal staff.
• Set up and/or take down rooms as necessary; including setting up tables and chairs, audiovisual equipment, etc.
• Attend staff meetings, trainings, and orientations.
• Attend work on a regular, reliable and punctual basis; sub for co-workers when available; is responsible for securing substitutes for shifts unable to work.
• May be required to work special events and/or after hour rental as deemed necessary by supervisor.

• Must be at least eighteen (18) years of age or older with a High School diploma or its equivalent.
• Minimum one (1) year of experience in recreation, customer service, or other closely related field.
• Previous customer service and computer experience is required.
• Current certifications in American Red Cross CPR/AED and First Aid or the ability to obtain such certifications within sixty (60) days of employment.

This job description should not be construed to imply that the requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

• FREE use of District fitness centers and swimming pools
• Discounts on recreation classes and golf (applicable to employees working 14+ hours/week)
• Paid sick leave
• Opportunities for training and promotion from within

Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson, and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center.

In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.