Office Coordinator

General Description of Job

The Coroner's Office Coordinator is responsible for learning and understanding the clerical functions of the Coroner's Office to convey accurate information to internal and external customers. This position handles incoming clerical work including, but not limited to answering incoming calls from customers, handling email inquiries, processing death certificates and autopsy reports, and assisting Coroner's Office staff with special projects.

• Assist a diverse customer base in person, over the telephone, and via email to assist with death certificates, autopsy reports, and general inquiries in a courteous manner.
• Manage the coroner's general inbox, including public requests, documentation for body releases, and media press releases.
• Verify, certify, and process death certificates and amendments (EDR/COVES knowledge required).
• Track and manage co-signed death certificates.
• Oversee autopsy report handling: ensure completeness, scan into case files, process requests/invoices, send reports to external agencies, and communicate processing timelines.
• Process jurisdiction transfer paperwork.
• Support data collection and analysis including preparation of Annual Report, collaboration with Public Health, and processing open records information/data requests.
• File case records and manage county forms.
• Maintain the Coroner's SharePoint site and office equipment (printers/fax).
• Answer calls related to death certificates, autopsy reports, and general inquiries, and perform general clerical tasks.
• Perform other duties as assigned.

• Proficient in EDR/COVES, CME, Accurint, and Microsoft Office (Word, Outlook, Excel, Teams).
• Strong customer service, communication, and organizational skills.
• Skilled in resolving complex or sensitive issues with professionalism and empathy.
• Accurate and efficient data entry and multitasking in high-volume, high-stress environments.
• Able to assess information, handle confidential data, and respond to inquiries per policy.
• Flexible and adaptable to changing priorities, environments, and regulations.
• Maintains effective working relationships with peers, customers, and leadership.
• Knowledgeable in legal/medical terminology, coroner services, and applicable laws/regulations.
• Familiar with community resources for referral support.

• Accountability
• Accessibility
• Inclusivity
• Integrity

• High School Diploma/GED required.
• At least 3 years of clerical experience, which includes providing customer service.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

• Customer Service Experience
• Coroner's Office or Funeral Experience
• Bi‑Lingual (Spanish)

• Must successfully pass pre‑employment testing which includes an acceptable motor vehicle record (MVR) and background check.

• Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.
• Successful completion of bi‑annual Colorado Justice Information System (CJIS) training.
• Incumbents must be available for emergency events and available to work on‑call as needed including evenings, holidays and weekends.

• Work is generally performed in a standard office environment.
• Incumbent will experience frequent contact to autopsy and laboratory environments with potential exposures to noxious odors and sights, communicable diseases, radiation, chemicals, and related hazards.

• Spends 75% of the time sitting and 25% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 25 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 25 lbs., including using autopsy tables to move deceased bodies.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar, and in public meetings and personal interactions.
• Constant use of eye, hand and finger…