Senior Product Manager

A seasoned Senior Product Manager will lead the development and execution of innovative SaaS and technical platform strategies. This pivotal role involves defining the product vision, crafting strategic roadmaps, and collaborating across cross‑functional teams to deliver scalable, secure, and user‑centric solutions. The ideal candidate will drive key initiatives, enhancing user engagement and satisfaction, optimizing technical architectures, and managing APIs, ensuring products remain industry‑leading.

With a strong blend of business acumen and technical expertise, they will translate complex requirements into actionable deliverables, champion agile methodologies, and leverage data‑driven insights to generate impactful results. This role is instrumental in shaping the future of digital offerings and creating long‑term value through innovative product leadership.

• Product Strategy &
  
  Roadmap:
  
  
  • Define and drive the product vision, strategy, and roadmap for technical/SaaS products and platforms to include integration of business capabilities, technical currency, UX currency, security, and compliance.
  • Develop strategies and features to enhance user satisfaction, engagement, drive revenue, and retention across the product lifecycle.
  • Prioritize features and technical enhancements based on business goals, customer needs, and technical feasibility.
  • Collaborate with internal and external stakeholders to ensure currency with infrastructure, database, OS, authentication, and supporting tool life cycles and versioning.
  • Ensure long‑term scalability, performance, and security of technical solutions.
• Requirements Definition & Execution:
  • Map user journeys for different user personas (internal and external users), detailing specific pain points, motivations, and preferred channels to get a comprehensive understanding of their experiences and successful adoption of capabilities.
  • Collect, analyze, and act on various feedback (errors, analytic data, sales data, customer feedback, user feedback, operations) to improve product and user experience. Track usage, patterns, and friction points to identify optimization needs.
  • Work closely with engineering teams to define, document, and refine technical requirements, including APIs, system integrations, data pipelines, including performance, caching, and configuration schemas, for SORs and shared platforms, including TWDC Profile, GSS, CE/DPP, DScribe/AEM/S3/Vision/Content Store/Voyage Planner, Email, and Comms permission and pipelining.
  • Create detailed user stories, technical specifications, and acceptance criteria for development teams.
  • Own the backlog, ensuring well‑defined priorities and trade‑offs.
  • Cross‑Functional Collaboration & Stakeholder Management.
  • Act as the primary liaison between engineering, leadership, and other product managers across multiple verticals and disciplines.
  • Communicate technical concepts effectively to both technical and non‑technical audiences.
  • Partner with enterprise architects and platform teams to ensure alignment with broader technology initiatives.
• Execution & Delivery:
  • Own key product KPIs, ensuring continuous monitoring and optimization.
  • Drive Agile ceremonies, including backlog refinement and prioritization, product increment planning, and retrospectives, and play an instrumental role in sprint planning, daily scrum, sprint demos, and other ad‑hoc meetings.
  • Ensure timely, high‑quality product releases while balancing speed, quality, and business impact.
  • Facilitate post‑launch analysis and iterate based on data‑driven insights.
  • Develop resources and training materials for operations and ops integration teams to support high‑quality internal and external customer service.
• Technical Leadership & Innovation:
  • Stay current with industry trends, emerging technologies, competitor analysis, user expectations, and best practices.
  • Utilize collaboration tools to bridge gaps between departments. Leveraging platforms like Teams/Slack, JIRA, Confluence, Figma, or others to facilitate the seamless flow of information across teams, ensuring everyone remains on the same page regarding customer needs and product updates.
  • Identify opportunities for automation,…