IT Help Desk Technician

Business Intelligence & Informatics Consultant Services, Inc. (BIICS, Inc) | Full time

Celebration, United States | Posted on 01/21/2026

Business Intelligence & Informatics Consulting Services, Inc.(BIICS, Inc) is a business and information management solutions company serving clients in both the public and private sector. With access to new opportunities every day, BIICS, Inc is a premier source for placing highly-skilled individuals with the most sought-after career opportunities and salaries.

Responsibilities:

• Provide computer and user support including, but not limited to, installation and configurationof hardware and software, upgrades, patches, and advanced technical support.
• Monitor serviceticket queue and resolve tickets as assigned. Document work performed and resolutions.
• Install,configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basicnetwork and telephony support. Provide on-site support for remotetroubleshooting by other OIT technical staff. Travel between FDOT locationsrequired 25% - 40%.
• Concentration and desire to work indesktop support.
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,printers, mobile devices.
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proventroubleshooting procedures.
• Assist in coordinating audio-visualsetup and video conference support.
• Assist with annual inventory scanning and equipment surplus.
• Participate in team projects,meetings and assignments.
• Responsible for reading and following the Department’s Procedures and Policies.
• Responsible for understanding andenforcing the Department’s Policies and Procedures.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
• Perform other related duties as assigned.

Potential candidate must possess the following:

• Education: High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware.
• OR 1 year of experience providingcustomer service and technical support with Microsoft Office 365 and Windows 10or above operating systems.
• OR Technical certifications fromworkstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience.
• OR Associate degree in from an accredited college or university with at least 25% of the completed courseworkin Information Technology related courses.
• The ability to install, configure,and update software.
• The ability to work completelyindependently or with a team.
• Very detail-oriented in planning,implementing, documenting, and following up.
• Excellent verbal and written communication skills.
• Team player attitude with experience working in a collaborative environment.
• The ability to multi-task and work across a range of projects and issues with various timelines and priorities.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder, squat,stoop, push, crawl, and bend in all types of weather.