Analytics and Insights Manager, Disney Cruise Line

Analytics and Insights Manager, Disney Cruise Line

Location:

Celebration, Florida, United States

Job Summary: “Disney Cruise Line is a world-renowned leader in hospitality and entertainment and has been recognized as the top cruise line for families. Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests.

United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.”

As an Analytics and Insights Manager for Disney Cruise Line, you will play a pivotal role in transforming data into meaningful insights that drive operational excellence and strategic decision-making across a global organization. You will partner with business leaders to deliver impactful reporting solutions, uncover trends, and optimize performance through innovative analytics. This role is ideal for a data-driven professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging business intelligence to enhance the guest and operational experience.

Reporting Structure: The Analytics and Insights Manager will report to the Manager, Business Systems Support and sits in Celebration, FL.

* This is an on-site role based in Celebration, FL and relocation will not be available for this position.

• Develop and execute analytics strategies that support organizational goals, including data collection, analysis, and reporting.
• Lead and mentor data analysts, providing guidance to ensure timely, accurate, and actionable insights.
• Conduct in-depth data analysis and translate findings into meaningful business recommendations.
• Create, maintain, and enhance operational analytics and reporting tools using Business Objects, Tableau, and Micro Strategy.
• Partner with stakeholders to gather requirements and ensure business-critical systems and reporting remain fully functional, minimizing disruption to operations and revenue. This includes prioritizing, testing, and implementing system enhancements and resolving defects.
• Manage reporting requests end-to-end, including development, testing, validation, and deployment.
• Lead special projects and provide operational and administrative support for a global systems support function as needed.

• 4+ years of experience in data analytics, business intelligence, reporting, or a related field.
• Advanced experience developing and maintaining reports and dashboards using SQL, Business Objects (including universe design), Micro Strategy, and Tableau.
• Strong knowledge of SQL database architecture, data warehousing concepts, and large-scale data marts, including data mining and analysis.
• Experience supporting the development, testing, enhancement, and ongoing maintenance of operational and financial reporting solutions.
• Proficiency in Windows-based environments and Microsoft Office applications, particularly Excel.
• Business and technical knowledge of reservation systems, property management systems, contact center operations, and related travel industry applications (if required for the role).
• Understanding of system architecture, dependencies, and business rule management.
• Strong analytical, problem‑solving, and decision‑making skills with high attention to detail.
• Excellent organizational, communication, and presentation skills with the ability to manage multiple priorities in a fast‑paced environment.
• Ability to adapt to changing business needs and quickly learn new systems and applications.

• Demonstrated leadership and project management experience, including leading cross‑functional analytics initiatives and mentoring analysts.
• Proven ability to influence senior leadership through executive-level presentations and data‑driven storytelling.
• Experience supporting global or multi‑regional operations.
• Industry experience in cruise, hospitality, travel, or contact center…