Library – Associate II

JOB SUMMARY

Library Associate 2 is responsible for the overall customer service focus of the library. LA2s assist patrons at service points, in the stacks, and during programs, classes and outreaches, in addition to maintaining a neat collection, helping with technology questions, and supporting a love of reading and learning. The LA2 is a team player who works well with others, is a patient and outgoing person that likes helping people in a diverse community, an enthusiastic self‑starter, and is great with technology.

Hours worked per week: 20

An individual must be able to perform each essential duty and responsibility satisfactorily. Depending upon the area of oversight, duties may include:

• Provides excellent customer service.
• Assists patrons with all Library transactions – including checking in/out items, processing the transfer of materials from branch to branch, issuing library cards, processing financial transactions, promoting reading and learning.
• Provides instruction in the use of the Library and its services and resources; connects patrons to services and resources through personal assistance.
• Supports Library programs and events via promotional, marketing and outreach efforts in and out of the Library.
• Shelves materials, creates displays and maintains a tidy and orderly collection.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, supports client discretion of materials available at your local library(ies).
• Follows all legal and policy requirements related to patron privacy and custodianship of patron records.
• Other duties as assigned.

• H.S. Diploma or GED
• Two years of library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service skills
• Comfort with technology, including computers, cell phones and Microsoft Office Suite
• Good communication skills, both written and verbal
• Bilingual Spanish/English a plus
• Must be able to work a flexible schedule that may include a combination of daytime, evening and weekend hours.
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.

• Must be able to move from place to place within the location; lift, push/pull, hold/carry items weighing up to (25) pounds and occasionally up to (35) pounds such as files, books, stacks of paper, and other materials.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.