CSR Dispatcher
Listed on 2026-01-19
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Call Center / Support
Overview
We're hiring a Customer Service Representative / Dispatcher to serve as the first point of contact for our customers and help keep daily operations running smoothly. This role is critical to customer experience, scheduling efficiency, and team communication.
What You'll Do
- Answer inbound calls and assist customers professionally
- Schedule service appointments and dispatch technicians efficiently
- Communicate clearly with customers and field staff
- Accurately enter and update customer information
- Support daily office operations as needed
Must-Haves (Required)
- Strong customer service and phone communication skills
- Reliable attendance and punctuality
- Comfortable using computers and scheduling software
- Ability to stay calm and organized in a fast-paced environment
Nice-to-Haves (Preferred)
- Dispatch or call-center experience
- HVAC or home services background
Schedule & Location
- Full-time
- In-office position
Pay & Benefits
- Pay: [Approved range / Placeholder]
- Benefits include PTO, holidays, and benefits package
Hiring Process
Qualified applicants will complete a phone screen followed by an in-person interview.
Equal Opportunity Employer
Haynes Heating & Air is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.
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