CSR Dispatcher

Overview
We're hiring a Customer Service Representative / Dispatcher to serve as the first point of contact for our customers and help keep daily operations running smoothly. This role is critical to customer experience, scheduling efficiency, and team communication.

What You'll Do

• Answer inbound calls and assist customers professionally
• Schedule service appointments and dispatch technicians efficiently
• Communicate clearly with customers and field staff
• Accurately enter and update customer information
• Support daily office operations as needed

Must-Haves (Required)

• Strong customer service and phone communication skills
• Reliable attendance and punctuality
• Comfortable using computers and scheduling software
• Ability to stay calm and organized in a fast-paced environment

Nice-to-Haves (Preferred)

• Dispatch or call-center experience
• HVAC or home services background

Schedule & Location

• Full-time
• In-office position

Pay & Benefits

• Pay: [Approved range / Placeholder]
• Benefits include PTO, holidays, and benefits package

Hiring Process
Qualified applicants will complete a phone screen followed by an in-person interview.

Equal Opportunity Employer
Haynes Heating & Air is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.