Customer Service​/Inside Sales Representative

Position: Customer Service / Inside Sales Representative

Our Company

Allegis is the worldwide expert in access hardware. No other company understands handles, latches, hinges, gaskets, gas springs, and beyond for finished products ranging from trucks, buses, emergency vehicles, boats, HVAC systems, and computer and data enclosures. In addition to employing the industrys best access hardware experts, we have built long-lasting relationships with the worlds best access component manufacturers. We stock more than 10,000 products from over 300 suppliers.

We live by the motto:
If we dont have it, we will find it. If we cant find it, we will design, engineer, and manufacture the perfect solution to your specifications.

Responsibilities and Duties

Responsible for providing daily product and service to all communication forums of customer inquiries and requests relating to products and services that Allegis offers. Conduct order management and entry of customers orders. Demonstrate strong problem-solving skills in resolving customers product and service issues or complaints. Provide key account support and management. Key person for responding to customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our sales channel and quoting department to develop an effective pricing strategy that will allow Allegis to close on a particular piece of business.

Customer service is also responsible for quote management of all quotes with a value under $1000 which includes follow up and closing.

Location/Hours

This position is located at our Pewaukee, WI location. Typical hours are 8:00 am - 4:30 pm Monday - Friday.

Activities

Call center coverage daily

Answer phones and emails in a courteous, timely, and relevant manner.

Resolve customer product and service complaints

New account administration daily

Gather necessary information from customers to set up an account

Order entry and administration daily

Provide timely entry and confirmation of all orders

Monitor all queues and reminders for order changes

Provide timely and relevant information on follow up communications

Proactively engage customers on service and delivery issues in a timely manner

Quote entry, administration, and follow up daily

Provide timely entry, administration, and follow up on all quotes

Provide sales support to Allegis sales staff

Account management of assigned accounts daily

Order management and administration

Provide customer with single point of contact Demonstrated knowledge and understanding of all account responsibilities to insure we are meeting customer expectations

Monitor internal inventory levels and usage patterns at the customer on customer specific inventory to insure Allegis is meeting expectations with the customer as well as Allegis fiduciary expectations

Allegis offers a competitive benefits package including medical, dental, vision, PTO and profit sharing. You will also have the opportunity to earn a monthly performance bonus based on the company making it's revenue goals.

Compensation details:  Yearly Salary

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