Aftermarket Parts Coordinator

Wilo USA LLC is a subsidiary of Wilo SE, which is headquartered in Dortmund, Germany. Wilo is one of the leading manufacturers of pumps and pump systems for heating, cooling, and air-conditioning solutions, water supply, and sewage and drainage. Wilo USA acquired Weil Pump and Scot Pump in 2017, American-Marsh Pumps in 2019, Quantum Flo in October 2021, Hydro Serv in May 2023, and Plad in November 2023.

We offer exceptional benefits:
Health, Dental, and Vision Insurance;
Life and Critical Illness Insurance; an Employee Assistance Program; a Health Savings Account; a 401(k) with a match;
Tuition Reimbursement; 19 days of PTO; 10 holidays; and 6 sick days.

Join our dynamic team as an Aftermarket Parts Coordinator, where you will play a crucial role in ensuring the seamless flow of parts and accessories to our customers and channel partners for repairs and service. With a focus on excellence and customer satisfaction your efforts will support our sales team to deliver outstanding service and technical support. If you thrive in a fast-paced environment and have a passion for industry this is the perfect opportunity for you to make a significant impact.

• Responsible for customer communications via email and phone to support customer inquiries for replacement parts, kits and units.
• Contribute ongoing feedback in support of the inventory of aftermarket parts, ensuring optimal stock levels are maintained.
• Occasionally track orders for aftermarket parts, communicating planned delivery to customers and service departments.
• Responsible for researching and developing quotes for a variety of products and services.
• Provide exceptional customer service by addressing inquiries and resolving issues related to parts orders.
• Develop and implement strategies to increase sales and profitability of aftermarket parts.

• High school diploma or equivalent; associate degree or higher preferred.
• Minimum of 2 years of experience in customer service and technical support in the industrial marketplace or a related field.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with industrial parts and equipment.
• Analytical thinking.