Driver Services Coordinator

Ready to Drive Success?

Join CRST’s Safety Department as a Driver Services Coordinator and help keep our Drivers running safe! If you’re a hands‑on problem solver who thrives on communication, coordination, and building trusted partnerships, this role is for you.

• Location:
  
  Onsite in Cedar Rapids, IA (201 1st St SE, Cedar Rapids, IA 52401)
• Schedule:
  
  7 a.m.
  
  -7 p.m. Thursday - Saturday and e/o Wednesday.
• Training:
  Two weeks Monday-Friday from 9am to 6pm
• Compensation:
  This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $17.50 per hour. This rate is non‑negotiable and applies uniformly to all candidates selected for this role.
• Benefits:
  Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company‑paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

• Location:
  
  Onsite in Cedar Rapids, IA (201 1st St SE, Cedar Rapids, IA 52401)
• Schedule:
  
  7 a.m.
  
  -7 p.m. Thursday - Saturday and e/o Wednesday.
• Training:
  Two weeks Monday-Friday from 9am to 6pm
• Compensation:
  This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $17.50 per hour. This rate is non‑negotiable and applies uniformly to all candidates selected for this role.
• Benefits:
  Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company‑paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

As a Driver Services Coordinator, your primary responsibility is to respond to accident calls with urgency and professionalism. You will gather all essential details while helping drivers remain calm during stressful situations. The information you collect will be routed to the appropriate teams to ensure timely next steps.

In addition, you will manage roadside inspection calls and relay relevant details to the VRT department for further action. When not assisting drivers by phone, you will conduct investigations into hours‑of‑service violations and provide support to drivers throughout their training sessions.

• Provide safety support to employees and independent contractors.
• Take first reports of incidents by phone and record information into incident tracking software. Obtain and file copies of police reports, photos, and other incident‑related documents.
• Coordinate incident responses with other departments and outside agencies, from on‑scene claims adjusters to emergency towing services, and HAZMAT Response Teams.
• Communicate with drivers and independent contractors to obtain detailed information concerning incidents and provide action items according to company protocol.
• Generate end‑of‑shift reports and distribute them.
• Perform all front desk duties at the Driver Service Center.
• Validate and process invoices received from various hotels/taxi services.

• Successful completion of a CRST background check and drug screen is required.
• High school diploma or GED is required.

• Computer Literacy - must be able to navigate multiple screens and programs while triaging on the phone.
• Adaptability to pivot priorities swiftly while maintaining patience and staying calm under pressure.
• Utilize available resources to make timely decisions with a sense of urgency, demonstrating patience and a composed demeanor.
• Demonstrate strong attention to detail, patience, and ability to stay calm in ambiguous situations when making decisions without complete information.

CRST is celebrating 70 years of grit, growth, and forward momentum—a legacy built on resilience, dedication, and talent. This milestone reflects our commitment to sharpening operations, strengthening customer partnerships, and turning challenges into opportunities.

We set the gold standard in transportation through…