Lifts Dispatcher

LIFTS dispatchers are at the heart of delivering reliable and safe transportation services to the Linn County community! Join our team and be a part of the mission to improve our customer's independence, autonomy, and health & wellbeing!

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Access to medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 12 paid holidays per year
• Training & professional development opportunities

Hourly Wage: New Hire: $22.09
· 90 days: $23.17
· 1 year: $24.38
· 2 years: $25.71
· 3 years: $27.14

• Receives and logs ride requests; gathers rider information and coordinates trip planning.
• Creates and adjusts daily driver schedules and trips based on timing, geography, and service demand.
• Dispatches LIFTS drivers via two-way radio or digital systems and maintains contact throughout service routes.
• Provides real-time communication support to drivers regarding passenger needs, route conflicts, or service delays.
• Acts as a substitute driver as needed for emergencies, coverage, or scheduled absence.
• Responds to road calls and mechanical issues in coordination with vehicle maintenance staff.
• Supports and documents emergency evacuations and related actions when applicable.
• Maintains accurate operational records including ride logs, no-shows, cancellations, and schedule changes.
• Collaborates with dispatch team and department leadership to continuously improve scheduling and service delivery.
• Engages respectfully with passengers to resolve concerns and promote a positive customer experience.

• High school diploma or equivalent required.
• One (1) year of experience in paid driving, customer service, or human services.
• Experience driving trucks/vans/buses strongly preferred.