Community Engagement Liaison

Overview

(Job Summary) Dynamic and community-minded professional with a passion for building relationships and fostering trust. You thrive in fast-paced environments where you can serve as a connector between corporate initiatives and local communities. With strong interpersonal and communication skills, you’re adept at listening to concerns, navigating complex stakeholder landscapes, and representing your organization with innovation, integrity, and empathy. You are proactive, strategic, and comfortable working independently in the field while collaborating cross-functionally with internal teams.

Who You Are (Job Summary) Dynamic and community-minded professional with a passion for building relationships and fostering trust. You thrive in fast-paced environments where you can serve as a connector between corporate initiatives and local communities. With strong interpersonal and communication skills, you’re adept at listening to concerns, navigating complex stakeholder landscapes, and representing your organization with innovation, integrity, and empathy.

You are proactive, strategic, and comfortable working independently in the field while collaborating cross-functionally with internal teams.

As the Community Liaison at a QTS Data Center campus, you will be the face of QTS in the communities where we operate and grow. Your work will be instrumental in building trust, addressing concerns in real-time, and ensuring QTS is seen as a responsible and valued partner. By executing a strategic and informed engagement approach, you will help build and strengthen local relationships based on respect, trust and transparency;

identify, manage and mitigate opposition; support smooth project execution while upholding and demonstrating QTS’s core values. Your efforts will directly contribute to the success of our data center developments and reinforce our commitment to being a positive force in every community we touch.

(Job Responsibilities)

• Serve as QTS’s primary local representative to establish, strengthen and maintain relationships built on trust, transparency and respect in a geographic region, engaging directly with residents, businesses, government officials, civil society, faith-based organizations, and advocacy groups. This includes the following:
• Establish a QTS community presence, acting as a first point of contact to share project updates, field community questions, and address concerns.
• Organize opportunities to share project updates and solicit community feedback.
• Serve as lead on Community Complaint Management as detailed in QTS Complaint Management Procedure to ensure community concerns are managed fairly, transparently and in a timely manner – including escalation as needed.
• Attend public meetings, events, hearings, and town halls to engage with local stakeholders, share QTS updates, solicit feedback, and demonstrate that QTS is an active member of the community.
• Partner with the QTS Community Impact Team to assess community development priorities to identify fit-for purpose partnerships and volunteer opportunities that align with QTS values and goals.
• Support Economic Development and Government Relations teams to navigate regulatory, permitting and policy environments to enable business continuity and meet project milestones.
• Partner with Communications & Brand teams to ensure consistent messaging, enable telling the QTS Story, and support the media team to engage with appropriate local media.
• Update and utilize Community Assessment tool to inform development and execution of engagement strategy and plan.
• Provide insights to internal QTS teams on community sentiment, key stakeholders, community priorities, and existing and emerging risks.
• Consistently update the key stakeholder map.
• Lead annual stakeholder engagement strategy, planning, and resource requests.
• Adhere to QTS requirements for tracking and reporting community engagement activities.

(Required Qualifications, Education, Experience, Certifications)

• Five or more years of experience in community engagement, public affairs, government relations, or a related field.
• Bachelor…