Business Connection Specialist

Overview

ImOn Communications has been the LOCAL choice for high-speed Internet, cable TV, and phone in Eastern Iowa since 2007. Since then, we have expanded our network to provide fiber Internet services to more than a dozen communities in Iowa and beyond! As we grow our network, we are looking for a Business Connection Specialist I to join our team.

At ImOn, you will be part of a workplace that values relationships with colleagues, customers, and our community. Our culture is focused on fostering a fun and rewarding work environment where you’ll help our team create connections, one person at a time.

This Business Connection Specialist installs, operates, inspects, maintains, and services digital, cable, high speed data and digital phone equipment. Conducts safe and efficient operation and maintenance of various tools and equipment. Troubleshoots and repairs all cable related services and equipment. Tests equipment to adjust signal strength and ensure optimum reception. Maintains cable television and high-speed data accounts by installing converters and modems, disconnecting and reconnecting accounts if needed.

Communicates with customers on-site, encouraging them to upgrade equipment or service packages.

• Set-up service for customers, installing, connecting, or adjusting equipment.
• Test equipment to ensure proper functioning.
• Travel to customers’ premises to install, maintain, or repair electronic reception equipment or accessories.
• Measure signal strength at utility pole or customer premises, using electrical test equipment.
• Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
• Access specific areas to string lines or install terminal boxes, auxiliary equipment, by climbing ladders or entering crawl spaces.
• Explain services to subscribers after installation and collect any installation dues that are due.
• Perform On Call duties when assigned.
• Assist Business Construction team when available and/or needed.

We are looking for people with (minimum requirements):

• Experience not required, but a plus
• High School Diploma or equivalent.
• Valid Iowa Driver’s License with a driving record that allows you to be insured by ImOn’s insurance carrier.

• A 401k plan with up to a 4% company match.
• Insurance benefits that include multiple health insurance plans to choose from, Dental insurance, free Vision insurance and Life/Disability insurance.
• A robust wellness program that offers annual health screenings as well as fitness incentives.
• Work/Life balance that includes several different types of paid time off such as paid holidays, vacation time, personal time, volunteer time off as well as parental leave and bereavement leave.