Broadband Specialist

Broadband Specialist I – Mediacom Communications

5 days ago – Be among the first 25 applicants.

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions.

The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.

• Company provided vehicle and gas card
• Paid on‑the‑job training and opportunity to promote quickly
• Company provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services, and reimbursement where services are not available
• Education Enrichment up to $5,000 per year for qualified employees
• Company provided uniforms and boots
• Employee Wellness Program

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre‑wired units.
• Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap‑off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines, such as crawl spaces.
• Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck; perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean‑up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience.

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required; satisfactory driving record required.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co‑workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.

• Physical effort represented by frequent handling…