Part-Time Café Baristas and Cashiers Hotel and Cafe

JOB GOAL

Morning Shifts
- Monday Through Friday

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

The Cafe at Kirkwood (Iowa Hall, Main Campus at Kirkwood Community College) is a part of the same team that operates The Hotel  Café and its two on campus satellite locations provide meals, snacks and beverages with fresh, high-quality ingredients, tasty gourmet menus to the students, employees and guests on Kirkwood's main campus. The Cashiers and Baristas are critical to a positive and efficient delivery of service and are main point of interaction with all of our customers.

• Advocate for Continual Improvement—empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability—working together with a willingness to take ownership and account for our actions.
• Champion Service—anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance—commitment to excellence even in the face of adversity or delay in achieving success.
• Lead—regardless of title, through positive influence.

• Greeting customers in a friendly manner and taking food and drink orders.
• Answering customers’ questions about menu choices.
• Promoting and recommending menu options to customers.
• Prepare and serve hot or cold beverages (such as coffee, espresso drinks, blended coffees, teas or smoothies) and Ice Cream Desserts.
• Facilitate a seamless, efficient and positive interaction at the point of sale, while ensuring all customer needs are met.
• Handle cash, check, and credit card transactions and follow proper cash handling procedures.
• Suggest appropriate items to complete the transaction.
• Serve prepared foods such as muffins, pastries, and cakes. Slice fruits, vegetables or desserts for use in food service.
• Wrap, label and date food items and ensure compliance with Food Safety Guidelines.
• Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
• Must be knowledgeable about food storage/handling techniques.
• Clean or sanitize work areas, utensils, or equipment.
• Regular and consistent attendance at work.
• Ability to follow instructions (i.e., menus/recipes) and properly use kitchen equipment such as blenders, coffee makers, soft‑serve machine, dishwashers and registers.
• Perform other related work duties as assigned, including supporting other roles such as prep cooks, catering and dishwashers.
• Effective time management and organizational skills with good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent patrons.
• Have a true excitement for helping people and positively engage with customers and coworkers.
• Desire to be a part of an enthusiastic, fast paced and fun team.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

Physical Requirements

The physical demands for this position include seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, twisting, climbing and moving intermittently during working hours. Employees may use vision to monitor food quality and quantity and may also serve students, order supplies, collect money, etc. Also required are hearing and speaking abilities to exchange information.

Work Environment

While performing the duties of this job, the employee regularly works in an indoor kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. Employees also work around knives, dicers, mixers, slicers and other sharp objects. Work surfaces may be slippery. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which…