Director, Operational Risk CTG

Great America Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, principle-centered business philosophy and team-based operating approach are key to our success and growth.

The Director of Operational Risk – CTG will provide strong input into the daily operations of the Business Unit, including acting as the primary resource for risk-related business decisions that arise in the daily transactional workflow and supporting the execution of Business Unit strategic initiatives. This role will continuously evolve to support the needs of the Business Unit and its customers.

• Ensure best practices and processes are shared and executed across the Business Unit.
• Focus on continual improvement to increase the value we provide our customers as well as increase efficiency in our internal processes.
• Support daily transactions workflow by addressing escalated and unique operational/risk issues and exception requests.
• Work with Sales Leaders, Financial Analysts and Legal Team to define and approve customer programs and national account (OEM) programs in accordance with Great America’s risk tolerance and profitability expectations.
• Monitor customer performance and make recommendations for change when appropriate.
• Periodically review policies and procedures and make recommendations for improvement.
• Monitor outstanding 10‑day letters, prefunds, loans, and BNF’s.
• Periodically travel to enhance key Customer relationships, while developing a thorough knowledge of the Business Unit’s Customer base and programs.
• Work with Great America’s Operational Risk Team to analyze Customer program and large end‑user exposures to ensure compliance with Business Unit and Great America’s expectations.
• Monitor portfolio performance and collaborate with Functional Leaders to ensure performance is consistent with the Business Unit’s goals and expectations (e.g., volume goals, app counts, sundry goals, delinquency, renewal performance, realized residuals, etc.).
• Create and maintain a development plan for the Business Unit’s Team Leaders that ensures we have the knowledge, skill and abilities within the Team Leader role to execute for today and evolve for the future needs of the Business Unit’s operating teams and Customers.

• Align with the Operations Leadership Team and Functional Leaders to develop, implement and evolve appropriate key performance indicators (CSE’s) for Great America’s Operations and Functional teams to consistently deliver the Great America Experience to the Business Unit’s customers and differentiate Great America in the marketplace.
• Partner with the SVP, Operations to shape the technology product roadmap by understanding the value created by products and services offered to our customers, with a focus on the future of the Great America Experience for the Business Unit’s Customers.
• Continuously collect and analyze Customer and market feedback to identify trends and areas for improvement, and work with the Operations Leadership Team and Functional Leaders on enhancements to the Great America Experience for the Business Unit’s Customers.
• Lead or assist in the development and implementation of the Business Unit’s strategic objectives relating to the Great America Experience and Team development/execution with a primary focus on how the operating teams can enable the evolving Business Unit programs/growth strategies.

• Bachelor’s degree

• Prefer five (5) years leasing/finance experience

• Experience with Microsoft Office Suite

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversion option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short‑Term and Long‑Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.