Inside Service Manager
Job in
Cedar Rapids, Linn County, Iowa, 52404, USA
Listed on 2026-03-09
Listing for:
Highway Equipment Co
Full Time
position Listed on 2026-03-09
Job specializations:
-
Management
Operations Manager, Business Management, Program / Project Manager, Data Science Manager
Job Description & How to Apply Below
Key Responsibilities
RESULTS
Leadership 35%
- Understands functions and responsibilities of each employee assigned to this position and manages them in all aspects of employment, including but not limited to:
Hiring, Performance, Discipline, and Termination / Training, Coaching, Mentoring, Guidance, and Motivation - Effectively manages employees and/or processes to ensure all responsibilities of assigned employees are met and that each external/internal customers' needs are met in a timely manner.
- Ensures systems utilized by department (i.e. JDE, ADP, Solid Works, etc.) meets or exceeds needs of all company employees.
- Develops, implements, and monitors progress of short-term and long-term goals for all assigned employees.
- Maintains a high level of confidentiality.
- Demonstrates confidence when navigating difficult situations/conversations and advancing ideas.
- Works in conjunction with Sales and Service, and oversees direction of resource allocation for inside service activities.
- Collaborates with sales and service teams to ensure seamless customer interactions in support of customer service goals and initiatives.
- Develops and implements new service offerings, training programs, document generation, and tools.
- Leads in the integration/development of software and other tools, to be used by Field Service and other teams, intended to improve customer experience.
- Collaborates with Sales, Engineering, Quality, and dealers to analyze and address product issues.
- Analyzes and provides input for new products, product enhancements or maintenance.
- Identifies and implements process improvements for Warranty, Customer Relations and Problem Resolution.
- Provides oversight for the C-Tech training program.
- Conducts root cause analysis along with developing, planning and executing relevant action plans that could include Service Bulletins and or recall campaigns.
- Manages and or assists with multiple projects in terms of technical support, coordinating samples, prototyping, field testing, intellectual property, and product testing and validation.
- Interacts with NLM personnel, providing insights from the field that will inform immediate and longer-term product development plans, market strategy, marketing communications, etc.
- Provides expertise and knowledge for product start-ups and end-user training for Field Service team as needed.
- Demonstrates a good attendance record; is aware of the impact that missing work will have on the customer as well as co-workers.
- Completes goals/projects on time or ahead of schedule.
- Responds to work assignments and requests by being cooperative and available.
- Follows through and meets commitments.
- Available as a resource to subordinates and/or peers.
- Follows safety procedures, protocols, policies, and adheres to all SAFESTART concepts, and acts when others are not holding themselves accountable.
CORE VALUES
Act Like an Owner. 20%
- Leads by example and takes ownership in everything you do and or say.
- If you see something, say something and follow through until it's right.
- Considers long and short-term outcomes when making decisions.
- Isn't complacent. Seizes opportunities to learn.
- Participates in activities to increase understanding.
- Asks "why", is open-minded, and challenges the status quo.
- Leads and supports changes for the sake of improvement.
- Seeks new perspectives to challenge your own, and brings them into your decision making process.
- Involves stakeholders in making decisions. Is open to input from all sources.
- Takes calculated risks.
- Is fearless and quick to admit mistakes.
Requirements
Qualifications and Essential Skills
- Bachel…
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