Tire and Battery Center Team Leader

Position Summary

As a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in the Tire and Battery Center and work collaboratively with other team leaders to ensure the club meets members’ expectations.

• Be a Team Leader – Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club. Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies and is an advocate for the member, the associate and the company.
• Be an Expert – Maintains an in‑depth knowledge of floor safety and compliance protocols, tire and battery service standards, equipment operations, TPMS, tire and pressure monitoring systems, tire recalls, product specifications and seasonality to ensure the team performs their daily processes consistently. Shares knowledge and trains the team, ensures the team possesses knowledge of new products and technologies, and leverages learning resources and training conferences to drive continuous improvement.
• Be a Techie – Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilizes hand‑held technology to make immediate business decisions related to services, safety alerts, new product information, product application and training. Encourages the adoption of new tools.
• Be an Owner – Drives the business results, ensures commitment to operational excellence, and maintains a neat, clean and safe work area for the team and members. Plans proactively, orders equipment, tools and supplies while managing expense controls, tracks and monitors returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions and works hands‑on in the physical area when required to support member service.
  
  Maintains accurate inventory audit and compliance standards, completes paperwork logs, and models a commitment to member service.
• Be a Talent Ambassador – Trains and teaches the team to be highly effective, monitors associates to complete e‑learning and trainings on time, identifies potential and desire in others, provides and develops necessary skills for the team to deliver high‑quality services, encourages career growth, and sources new talent internally and externally. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners.
  
  Analyzes information from multiple sources, monitors progress, identifies improvement opportunities, promotes compliance with company policies, procedures and ethics, implements action plans using the Open Door Policy, and assists management with correcting ethical and compliance issues. Leads and participates in teams using resources, information and tools; determines customer needs and business priorities; coordinates work assignments; provides advice, feedback and support to ensure timelines and work quality.
• Respect the Individual – Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging. Builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, and strengthens the team by mentoring others and recognizing contributions and accomplishments.
• Act with Integrity – Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by positively impacting associates, customers, members and the world. Acts in a selfless manner, consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members – Delivers results while putting the customer first; makes decisions based on reliable information; balances…