Comp Claims Supervisor

UFG is currently hiring for a Workers' Compensation Claims Supervisor to be a team-oriented leader responsible for developing a high-performing team and coaching individuals to drive consistent, timely, and high-quality outcomes. This role supports the best overall resolution of workers’ compensation claims through strong leadership, collaboration, and hands-on technical guidance across multiple jurisdictions. This includes partnering with technical leadership/leadership peers to design and implement individualized development plans for claims specialists with varying experience and competency levels, identifying barriers to success, and creating strategies to maximize individual and team contributions.

The supervisor monitors performance trends, quality trends, and workload patterns, and provides coaching, feedback and reinforcement to support effective claims practices, proper file documentation, and ongoing skill development.

The role maintains accountability for performance management of a diverse group of workers’ compensation claim specialists, including hiring, onboarding, tentation, recognition, and reward practices, including salary administration within budget. The supervisor is responsible for perpetuating technical knowledge across the team through deliberate mentoring, cross-training, and succession planning to ensure depth of expertise across jurisdictions, claim types, and complexity levels. The supervisor leads team communication and change management, fostering a culture of collaboration engagement, and shared ownership.

In partnership with the Claims Director and/or Claims Manager, this leader identifies process improvement opportunities, implements solutions and tools that enable claims specialist empowerment and consistency, and removes operational barriers impacting outcomes.

This people-focused leader must have strong workers’ compensation technical acumen and working knowledge of multi-state regulations, benefit systems, medical management, return-to-work strategies, litigation practices and compliance requirements. The supervisor may occasionally manage individual claims or assist with high-exposure, complex, litigated, or sensitive matters to ensure appropriate strategy, timely escalation, and accurate reserving. The Workers’ Compensation supervisor collaborates with the Claims Director in establishing team goals and metrics and is responsible for facilitating, reinforcing, and aligning team members’ individual goals to organizational priorities.

The role may also include oversight of TPAs and key vendors, including service expectations, quality audits, and performance management. Ultimately this leader ensures regulatory compliance, consistent claim handling in line with Best Practices, and effective resolution strategies across multiple jurisdictions while promoting a constructive culture where team members contribute meaningfully to shared success.

As a member of the claim’s leadership team, the Workers’ Compensation Claim Supervisor supports operational excellence and develops a high-performing team by:

• Delivering a quality product and high level of service to support equitable, timely, and defensible resolution of workers’ compensation claims ensuring we deliver on our promises and maintain a strong customer, injured employee, and employer experience.
• Building an inclusive and constructive team culture where individuals are inspired to provide their maximum contribution, are accountable to best practices, and support one another through collaboration, peer learning, and shared ownership of outcomes.
• Leading and developing a team of 10-15 direct reports (or as assigned) including Workers’ Compensation claim specialists with varying experience, skills, authority levels, and jurisdictional knowledge and responsibilities, ensuring balanced workloads and appropriate complexity alignment.
• Encouraging innovation, critical thinking, and collaboration to drive continuous improvement in claim outcomes, cycle time, accuracy, injured employee experience, and cost containment.
• Owning all aspects of performance management including routine 1:1s, goal setting, coaching plans,…