Operations - LEAD Rotation Program

Overview

CRST's Leadership Development Rotational Programs are a unique opportunity for high-potential, early-career professionals to develop essential leadership skills while learning end-to-end operations throughout our business. The programs offer opportunities to explore roles and experiences that give you direct exposure to and interaction with senior leaders across the business. They are designed for those ready to fast-track their career development. The programs also provide support for career growth and exploration through development opportunities, mentoring, networking, and a strong program community.

The Operations – LEAD position within our Dedicated business is part of the leadership development rotational program that prepares recent college graduates to grow quickly within the Operations of the Dedicated business s 2–3-year program (dependent on progress) offers hands-on experience to prepare experts in operational leadership. You ll gain experience in customer service, planning, fleet management, account management, and pricing/design.

No transportation-specific experience is necessary. Mentors will guide you to learn the business and manage a P&L sized to expose you to our industry, processes, customers, and tools. The program is designed to grow the scope of work through increased responsibilities, including managing larger accounts, working with a varied customer base, and growing your leadership experience. Expect to evaluate KPIs, build a high-performing team of 15-20 drivers, and promote profitable growth.

Completion of the program aims to position you for rapid advancement with ongoing professional development and training. CRST has more than 100 locations nationwide, offering learning and job opportunities in various locations. Relocation is a requirement to be considered for the Dedicated rotations.

Here is what you can expect:

• Oversee the management and retention of drivers, ensuring high driver morale, strong service to customers, safety, and efficient and profitable utilization of equipment.
• Perform all aspects of customer service including load booking and service failure resolution.
• Direct profitability responsibility and ensure budget and cost management.
• Act as liaison between the customer, drivers, and internal departments.
• Own the direct customer relationship, ensuring on-time service and onboarding new customer accounts.
• Create and manage Customized Key Parameter Indicators (KPI) to help ensure goal attainment.
• Develop pricing solutions, prepare contracts, and perform rate analyses for new and existing business opportunities.
• Analyze specific incoming statements and balance sheet line items to support annual planning and regular forecasting.
• Relocation is required for some roles.
• Develop solutions resulting in customer retention and organic revenue growth.
• Apply analytical skills to evaluate business results.
• Continuously improve business processes to promote profitable growth.
• Develop skills through various projects and assignments to quickly identify functional strengths.
• Build industry competence while refining leadership skills.
• Develop lasting relationships with CRST mentors and leaders.
• Engage in a program that invests in your future.
• Be considered for new assignments and opportunities geared toward agile, high-achieving, early-career employees (which could include relocation considerations).

Upon completion of the program, you’ll be prepared to step into an operations leadership position responsible for a team and a minimum of $5 million in revenue, working closely with a mentor to align post-program placement with interests and business needs.

• We are looking for recent graduates with Bachelor s or Master s degrees in business management, business analysis, supply chain management, procurement, logistics, operations management, and related fields.
• Minimum GPA: 2.5 on a 4.0 scale.
• Individuals who demonstrate tenacity, perseverance, and eagerness to tackle complex challenges while accelerating their careers.
• Natural leaders who build relationships with trust and transparency.
• With each milestone achieved, program participants will have opportunities to…