UW Support Manager

UFG is currently hiring for an Underwriting Support Manager to lead a team of supervisor(s) and support staff within the Underwriting Support Department. Key responsibilities include directing and assisting staff in meeting production goals, hiring, and developing new team members and defining and executing business plans, including the development of high-level plans, key deliverables, milestones and Key Performance Indicators (KPIs) to ensure successful implementation of the UFG Plan and other strategic initiatives affecting the Underwriting Support organization.

The Underwriting Support manager will identify solutions to meet customer needs, contribute to company initiatives, and operate within a budget. Collaboration with team members to develop, implement, and maintain plans including scheduling, costs, quality, expected impacts, stakeholder satisfaction and change management is expected. A key responsibility for this position will be finding innovative ways to improve our business processes, maximize efficiency, and manage resources effectively to drive business growth.

• Identify opportunities for process improvements and propose strategies to enhance operational efficiency. This includes finding more efficient ways to perform existing tasks and processes.
• Manage resources effectively to ensure optimal utilization. This includes human resources, financial resources, and technological resources.
• Align resource allocation and process improvements with business objectives to create the biggest business benefit. This includes cost savings, revenue generation, and strategic alignment.
• Develop and monitor performance metrics to assess the effectiveness of efficiency improvement initiatives and resource optimization strategies.
• Collaborate with various teams across the organization to implement efficiency improvements and resource optimization strategies.
• Work with project teams to establish action plans and timelines and provide direction as needed.
• Proactively initiate and drive solutions for the Underwriting Support department.
• Partner with business leaders and stakeholders to identify areas of dependency, risk, and opportunity.
• Prepare and present relevant content and materials in meetings as needed.
• Ensure all programs, best practices and activities align with the defined strategic plan initiatives’ goals and objectives.
• Analyze capacity of resources and support leadership team in workforce planning.
• Provide leadership and guidance to UW Support department leadership team, corporate underwriting, risk control, claims, and strategic planning meetings.
• Assist with development of employees and department as needed.
• Provide guidance to UW Support Supervisors to hire, develop and retain UW Support Professionals/team members.
• Aid team members in achieving their professional potential and career aspirations through leadership, active coaching and mentoring, and recommended technical training.
• Partner with team members to set goals and expectations aligned with business outcomes.
• Evaluate team members’ performance in context of KPI’s, career pathing, identifying performance gaps and development opportunities to achieve desired goals and position objectives.
• Resolve conflict effectively and recommend personnel actions when needed in partnership with HR and maintain appropriate documentation with regards to team members’ performance.

• Bachelor’s degree in a relevant field required.

• Active participation in insurance education programs
• Certificate of General Insurance (AINS) and Supervisory Management (SM) designations required
• Continue to pursue other applicable industry designations to include AU, ARM, CIC, AIC

• 5+ years of insurance experience.
• 2+ years of experience in an underwriting support role.
• 2+ years of leadership experience desired.
• Tableau, Excel, Project Management software/tools knowledge helpful
• Experience in bringing large projects to successful completion, including experience at every level of the project

• Typical office environment with standard office equipment operation, including phone…