Critical Operations Technician II

Critical Operations Technician II

parateirs QTS Data Centers

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment
• Provide remote hands and eyes services for customers
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established data center operation procedures
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment
• Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team قالت to order necessary tools and equipment as required to complete all maintenance and perform necessary work
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts
• Operates and monitors critical and non‑critical system equipment and components to ensure safe and compliant operation
• Responds as required to building emergencies and customer requests
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials
• Uses the Change Management Process to get approval for preventive and corrective maintenance, commences and completes the maintenance along with the necessary documentation using situation QTS process and software

• Five or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite

• Two or more years of work experience in a data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

• Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization
• Ability to analyze operations of various systems, determine cause of problems and malfunctions, and take corrective action as required
• Strong written, verbal, and interpersonal skills
• Ability to function in a team environment
• Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from