Software Asset Management Mgr, Inf Wrkplc Svc

Date Posted

United States of America

AZ505: 6880 South Tucson Blvd. 6880 South Tucson Boulevard Building B, Tucson, AZ,  USA

Hybrid

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity.

The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

We are seeking a highly skilled and motivated Infrastructure Workplace, Software Asset Management Manager, to spearhead the implementation, configuration, and optimization of Service Now Software Asset Management (SAM) Pro. This role will focus on entitlement management, model management, compliance and risk management, optimization and cost management, reporting and analytics, and process development and improvement. The ideal candidate will have a strong background in SAM best practices, Service Now platform expertise, and a proven ability to drive strategic initiatives that enhance operational efficiency and compliance.

• Implementation and Configuration of Service Now SAM Pro. Deploy and configure the Service Now SAM Pro module to meet the organization's software asset management needs.
• Integrating SAM Pro with other IT systems, such as CMDB (Configuration Management Database) and procurement systems.
• Develop and maintain processes for managing and reconciling software licenses, entitlements, and usage.
• Driving automation of software asset management tasks using Service Now capabilities.
• Recommend strategies for software consolidation or license reallocation. Analyzing software usage data to identify opportunities for cost savings and license optimization.
• Ensure compliance with software vendor licensing agreements and regulatory requirements.
• Identifying and mitigating risks related to software overuse or unauthorized installations.
• Collaborate with IT, procurement, finance, and legal teams to ensure effective software lifecycle management.
• Act as a liaison between technical teams, business units, and software vendors.
• Design and deliver Workspace, dashboards, reports, and analytics on software usage, compliance, and cost‑saving opportunities.
• Establish and document SAM processes and workflows.
• Continuously improve software asset management practices to align with industry best practices.

• A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience
• 10+ years of experience in IT Asset Management and/or Software Asset Management.
• 7+ years of hands‑on, extensive experience with Service Now, particularly with the SAM Pro module.
• Proven experience leading technical teams and projects.
• Familiarity with software licensing models (e.g., SaaS, perpetual, subscription) and vendors (e.g., Microsoft, Oracle, IBM, Adobe).

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

This is a Hybrid role, eligible candidates must reside within commuting distance an RTX location.

107,500 USD - 204,500 USD. The salary range…