Customer Care Coordinator CR

Your compassion counts! Experience the satisfaction of service.

Care Pro Home Medical - Cedar Rapids is looking for a full-time Customer Care Coordinator to join our team!

In this role, you’ll assist patients and customers with medical equipment, handle intake, and provide excellent customer service to meet their needs. The position is scheduled Monday through Friday from 8:30 am to 5:00 pm.

At Care Pro, you’re not just an employee – you’re an owner! As an employee-owned company, your success directly contributes to our success. We’re proud of our culture, which values accountability, collaboration, and innovation in a supportive and efficient environment.

• Assist with patient intake and process orders for delivery, pick-up, or changes in service.
• Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.
• Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.
• Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.
• Receive inventory, restock shelves, and label products in the retail area.
• Answer phone calls and assist retail customers in person

• High school diploma or GED.
• Experience in the home medical equipment field is a plus.
• Familiarity with Medicare rules and insurance reimbursement (a plus!).
• Strong computer skills, including data entry, Microsoft Office, and internet navigation.
• Attention to detail, efficiency, and teamwork skills.

Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

Care Pro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company.