LTSS Service Coordinator - Eastern Iowa

LTSS Service Coordinator

Elevance Health is hiring a LTSS Service Coordinator to conduct service coordination functions for a defined caseload of individuals in specialized programs.

Candidate will need to meet face‑to‑face with patients in and around the following counties:

• Wapello
• Tama
• Marshall
• Franklin
• Hardin
• Jasper
• Marion
• Lucas
• Wayne
• Fayette
• Black Hawk
• Buchanan
• Delaware
• Jackson
• Dubuque
• Johnson
• Louisa
• Muscatine
• Monroe
• Des Moines
• Jefferson
• Howard
• Benton
• Scott
• Washington

This field‑based role enables associates to primarily operate in the field, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training.

The LTSS Service Coordinator is responsible for:

• Performing face‑to‑face program assessments using predefined tools and techniques for eligibility and needs identification.
• Managing non‑clinical and clinical needs of members with chronic illnesses, co‑morbidities, and/or disabilities, ensuring efficient utilization of long‑term services and supports.
• Coordinating with interdisciplinary teams, including Medical Directors, to develop integrated care plans.
• Documenting short and long‑term service and support goals in collaboration with the member’s care team.
• Identifying members who may benefit from alternative levels of service or other waiver programs.
• Submitting utilization/authorization requests to utilization management with supporting documentation.
• Reporting critical incidents to appropriate internal and external agencies.
• Assisting with appeals, grievances, and state audits.
• Traveling to work sites and other locations as necessary.

How you will make an impact:

• Using motivational interviewing techniques to support member engagement.
• Serving as a single point of contact for member cases and coordinating with clinical teams.
• Mentoring new staff and contributing to process improvement initiatives.

Requires a BA/BS degree and a minimum of 2 years of experience working with a social work agency, or an equivalent education/experience combination. Specific education, years, and type of experience may be required based on state law and contract requirements.

BA/BS degree in a healthcare related field preferred.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.