Financial Advocate, Patient Financial Services

Pay Competitive

Employment type

Full-Time

Req#: 9510 This position supports Mercy's philosophy of patient centered care by providing compassionate assistance to patients regarding financial matters associated with services provided by Mercy Medical Center and MSO clients. Job Duties
• Updates demographic insurance information into the billing system as appropriate.
• Receives and routes all miscellaneous calls from call center.
• Attends staff meetings regularly (as per hospital policy) unless called upon to provide coverage for other staff members to attend.
• Participates in training new Financial Advocates and is supportive of new staff, working for their successful orientation.
• Works with collection agencies and virtual liaison to resolve account balances.
• Maintains guarantor work queues according to procedure, clearly defining next actions and follow-up dates on all accounts.
• Prepares financial hardship papers for guarantor.
• Responds to inquiries, written, phone, and in person regarding guarantor accounts.
• Accepts payment by phone and established payment arrangements according to established policies.
• Documents all conversations and actions taken into the Practice Management System.
• Confers with guarantor/patient, Medical Staff and other hospital/clinic personnel in order to ensure prompt and full payment on accounts.
• Greets all visitors and guests upon arrival.
Knowledge, Skills and Abilities
Preferred knowledge of EPIC software. Preferred proficiency in Microsoft Office products. Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system. Excellent interpersonal skills. Excellent written and verbal communication skills. Excellent public relations and human relations - exemplifies The Mercy Touch. Excellent organizational and time management skills. Critical thinking and attention to detail.

Exhibits good judgment. Handles confidential information with discretion and diplomacy. Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties. Flexibility and dependability, works well with a wide variety of individuals and leadership styles. Ability to work with minimal to no supervision.
Professional Experience
Preferred:
One year previous experience in medical office, medical business office or insurance industry.
One year direct customer service experience
Cash handling experience
Education
High School Diploma or equivalent strongly preferred. Relevant experience to be considered in lieu of degree.
Licensure, Certification, Registration
N/A

656 Mercy Medical Center is a Catholic hospital in Cedar Rapids, Iowa.

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility or .

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details:(Use the "Apply for this Job" box below). . NYC applicants may request an alternative process or accommodation at aedt or .