Intake​/Home Care Coordinator

Overview

Shift: Monday - Friday | 8:30 AM - 5:00 PM

The Intake/Home Care Coordinator is a key player in providing exceptional care by serving as the first point of contact for UnityPoint at Home Medical Equipment. In this dynamic role, you will manage incoming referrals through phone, fax, and electronic systems, review patient details to ensure individual needs are met, enter critical patient data accurately in the EMR, and help coordinate smooth and timely admission visits in a fast-paced setting.

Your role requires frequent interaction with healthcare professionals, including hospitals, physicians, skilled nursing facilities, care teams, patients, and their families. You will work with referral sources and internal teams to streamline the admission process and ensure patients receive the best possible care when they need it most.

• Maintains a broad knowledge of UnityPoint at Home service lines including Home Health, Hospice, and Infusion services.
• Routinely monitors for new referrals via fax, EMR, and other electronic applications.
• Accepts all new referrals and initiates referral documentation in the EMR; ensures accurate information is included to facilitate the admissions process, including diagnosis codes after validating with RN.
• Secures, confirms, and accurately documents provider orders in a timely manner.
• Operates computer systems to record/document and retrieve information to ensure appropriate agency services are provided promptly.

Education:

• HS Diploma or equivalent with successful completed coursework

Minimum Experience:

• Six months of phone-based customer service experience in a high-volume, fast-paced environment such as a call center or similar role.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Examples include paid time off, parental leave, 401K matching, health and dental insurance, paid holidays, disability coverage, and more. We also offer early access to earned wages with Daily Pay, tuition reimbursement, and adoption assistance.

• Ready to take the next step in your healthcare career? Apply now to join our team and make a meaningful impact in the lives of those we serve through compassionate care.