Mobile Crisis Outreach Program Supervisor

Reports to: Mobile Crisis Outreach Program Coordinator

Location: Cedar Rapids, IA

Hours: Full time, Monday-Friday 12:00pm-8:00pm

Foundation 2 Crisis Services is a mission-driven, non‑profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community‑based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Ensure high‑quality service delivery and monitor programmatic implementation of services and staff adherence to standards of service delivery in the field. Respond to crisis calls during designated shift alongside staff for the purposes of evaluating job readiness, training progress, and accurate service delivery. Provide training on all aspects of Mobile Crisis service delivery according to program policies and procedures. Schedule and facilitate one‑on‑one supervision and case staffing for direct reports.

Participate in effective community outreach and education to ensure service delivery and knowledge of programs with partners and stakeholders.

The standard hours for this role are M-F from 12:00pm-8:00pm, with occasional weekend coverage as needed for training. The role offers the opportunity to sign an ESA for the Mobile Crisis team and pick up additional overtime shifts if desired.

• This position ranges from $21-22/hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

• You understand people are complicated and solutions with often require a team approach.
• You possess strong organizational skills and can oversee daily responsibilities.
• You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Quick thinking
  . You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

• Ensure high‑quality service delivery and monitor programmatic implementation of services and staff adherence to standards of service delivery in the field.
• Respond to crisis calls during designated shift alongside staff for the purposes of evaluating job readiness, training progress, and accurate service delivery.
• Provide training on all aspects of Mobile Crisis service delivery according to program policies and procedures.
• Schedule and facilitate one‑on‑one supervision and case staffing for direct reports.
• Participate in effective community outreach and education to ensure service delivery and knowledge of programs with partners and stakeholders.

• Bachelor’s degree in human services and two (2) years relevant experience.
• 1 year of supervisory experience.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi‑task.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Live in Iowa.
• Attend all MCO trainings within 120 days of…