Senior Vendor Liaison

Job Family

Vendor Management

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment - one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we're part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what's important to them.

We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good - for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It's part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.
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Job Description Summary

The Vendor Liaison Group serves as the single point of contact for approved vendor contracts and vendor compliance for the Operations organization. Responsible for vendor oversight, vendor execution, and strategic oversight for vendors providing services to operations, onshore/offshore staff augmentation, and other forms of operational engagement services, as well as the vendor needs for other business organizations.

Job Description

Responsibilities

* Serves as the liaison between organization management and vendors to ensure vendor partners are effectively managed and contracts are fully leveraged.

* Develops and maintains successful working relationships with vendor representatives.

* Analyzes vendor performance data on a regular basis and performs follow up activities to ensure vendors adhere to company quality measures.

* Develops internal and external (Vendor) SLAs and metrics necessary for monitoring the results of vendors.

* Determines internal and external (Vendor) reporting requirements and enforces the delivery of accurate and timely information.

* Conducts regular performance reviews with vendors and communicates needed improvements.

* Develops company guidelines and best practices for vendor management and viability measures. Monitors the results and identifies needed improvements through request for feedback

* Assists the organization in the application of vendor selection criteria processes. Assists in developing the RFP.

* Works with legal and organization management to drive contractual or legal agreements through negotiation to final execution. Provides ongoing management and oversight for vendor contracts once executed.

* Works with various organizations for the completion of procurement, on-boarding and payment processing activities.

* Develops opportunities to influence strategic vendors direction/initiatives to ensure they are aligned with the needs of the organization and drives year over year performance improvements from these vendors.

* Compiles and analyzes trends that affect budgetary needs and supports the organization's budget cycle by providing vendor related information.

Qualifications

Bachelors degree in Business, or related area, or an equivalent combination of education and work experience. Minimum 5 years experience in a vendor liaison/management or similar role.

Preferred Qualifications

Demonstrated understanding of vendor management concepts and implementation techniques including contract negotiation and vendor performance monitoring. Experience in vendor pricing methods such as rate cards and pricing methodologies. Knowledge of industry best practices in contract negotiation.…