Intermediate Operational Support Analyst

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
* Participate in or facilitate projects that connect one or more functional areas; assist in research and analysis, project documentation, creation and/or review of procedures, and training to trainers and/or end users as needed.
* Manage project milestones to ensure team adherence and timely completion of project deliverables.
* Report and document deficiencies, inconsistencies, and/or improvement opportunities in procedures which affect quality or create potential problem situations. Identify and work with Training and management on resolutions; communicate updates.
* Perform troubleshooting on service work related to escalated situations, unique situations, etc. Report to Issue Tracker as appropriate.
* Identify and communicate business requirements to internal partners.
* Participate in user acceptance testing (UAT) planning and review test cases with internal partners.
* Partner with other business groups to assist with various requests, audits data/sample pulls and compilation of required files.
* Help others develop subject matter expertise in operational functions, including outsourced partners.
* Participate in department initiatives.
* Associate’s degree in a business field or equivalent experience
* Three years of relevant financial services and/or operations experience
* Knowledge of life and/or annuity operations
* Excellent verbal/written communication skills
* Analytical, organizational, problem solving, and prioritization skills
* Strong attention to detail
* Ability to manage multiple projects, deadlines, and stakeholders
* Ability to work independently and make decisions in a fast-paced environment
* Excellent interpersonal and relationship building skills
* Ability to collaborate with multiple stakeholders to drive consensus and alignment with objectives
* Proficiency using MS Office and ability to quickly learn various software applications
* Knowledge of relevant SOX, state and federal insurance regulations
* Technical skills in business analysis and/or business technical support

The Salary for this position generally ranges between $50,000-$60,000 annually.  
*** Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including
*** qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
* Pension Plan
* 401k Match
* Employee Stock Purchase Plan
* Tuition Reimbursement
* Disability Insurance
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Employee Discounts
* Career Training & Development Opportunities
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