Infrastructure Access & Utilities Coordinator

Description

The Infrastructure Access & Utilities Coordinator is responsible for securing, managing, and maintaining all legal, technical, and logistical permissions required for ImOn’s network expansion and maintenance activities. This includes obtaining right-of-entry (ROE) agreements for Multi-Dwelling Units (MDUs), negotiating pole attachment and utility access agreements, and coordinating with internal and external stakeholders to ensure compliance and project readiness. This role bridges the gap between engineering, legal, construction, utilities, and property management – playing a critical role in enabling timely, efficient, and compliant network builds.

• Secure Right-of-Entry (ROE) and Access Agreements for new and existing MDU and bulk residential properties.
• Serve as ImOn’s primary liaison with property managers, HOAs, developers, and landlords.
• Partner with Legal to review and finalize agreements ensuring regulatory compliance.
• Maintain a comprehensive database of property access agreements, renewal dates, and restrictions.
• Provide property ownership details and agreement documentation to Engineering prior to design or construction.

• Develop and maintain Pole Attachment Agreements and Joint-Use Contracts with electric utilities and telecom partners.
• Coordinate make-ready engineering activity and oversee completion of required utility work.
• Monitor attachment compliance, violations, and audit results, ensuring resolution and documentation.
• Build and maintain productive relationships with power companies, municipalities, and regulatory agencies.

• Collect and load initial MDU data, including unit lists, address corrections, property configurations, and other required attributes.
• Initiate and create the project record in Site Tracker, attach executed access agreements, and preload all core project information.
• Coordinate with engineering and construction functions to ensure necessary inputs are captured before project creation.
• Ensure submission, routing, and storage of all required documents, with construction teams responsible for technical validation.
• Complete a formal handoff once:
  Access agreements are fully executed, the property approves construction, a project number is established.

• Schedule all early-stage meetings and property interactions, including access discussions, engineering visits, and pre-construction coordination.
• Prepare and facilitate the formal handoff meeting to Construction once a project is ready to advance.
• Ensure all documentation, property communications, and system updates are complete and accurate prior to handoff.
• Provide consistent early-stage communication to property stakeholders to set expectations before construction involvement.
• Collaborate with permitting teams to ensure timely submission and approval of ROW and construction permits.
• Support OSP Managers and project teams by providing guidance on access requirements and utilities coordination.
• Develop and refine process maps, procedures, and templates for access and utility coordination.

• Support access-related elements of utility and municipal coordination for MDU projects.
• Assist in gathering and routing property-specific information required for utility reviews and external approvals.
• Maintain professional working relationships with utilities, municipalities, and regulatory stakeholders as related to early-stage processes.

• Maintain accurate, up-to-date project trackers for both MDU and utility access activities.
• Generate regular progress and status reports for Engineering leadership and project teams.
• Identify process bottlenecks and recommend improvements to accelerate access and make-ready timelines.

• Associate’s degree in Engineering, Business Administration, Real Estate, or related field required.
• Bachelor’s degree preferred.
• At least 3 years of experience in telecommunications, utilities coordination, or property management.
• Familiarity with make-ready processes, pole attachments, easements, or rights-of-entry strongly preferred.
• Valid driver’s license with a driving record that allows for you to be insured by ImOn’s insurance carrier.
• Ability to manage multiple concurrent access and coordination tasks under tight deadlines.
• Some travel will be required.