Customer Engineer - Cedar Rapids, IA

Overview

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:
Vertiv is an industry leader in technology and services with a best-in-class customer service and safety culture. Company leaders have many years of hands-on field service experience. There is a strong focus on employee technical and leadership development, immersive training, and a comprehensive benefits package including a company vehicle, PPE, 401k, and generous PTO.

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other power products and battery systems (2-120

KVA) serviced by Vertiv. Establish, promote and maintain excellent rapport and collaboration with customers, co-workers, sales representatives and others as appropriate.

• Perform service tasks as assigned and per company policies and procedures
• Capable of working under direct supervision or independently based on training completion
• Render on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• Stay current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Wear appropriate PPE as per company guidelines
• Adhere to work hours policy guidelines – “14 hours rule”
• Complete required Vertiv safety training assignments on time
• Adhere to on-site customer safety requirements when applicable
• Report all work-related accidents or injuries within 24 hours

• Complete accurate and timely administrative tasks (timecards, expense reports, mileage, service reports) per company guidelines
• Maintain individual inventory and perform cycle counts
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop) per company policies

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Document maintenance activities properly and provide to the customer and local office upon completion
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend customer meetings as required

• Maximize productivity by combining service opportunities
• Complete technical and administrative tasks efficiently
• Make technical and commercial decisions under pressure
• Evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate and perform inventory cycle counts
• Adhere to dress code and safety regulations
• Meet or exceed on-site response time requirements
• Follow startup/escalation processes and maintain internal communications

• Experience (one or more): ASEET or AMEET, or progress towards, preferred
• 4+ years military experience in a related technical field
• 2+ years of relevant industry experience

• Interpersonal and Administrative
  
  Skills:
  
  communicates professionally, manages time, collaborates effectively, completes administrative tasks promptly
• Technical skills: basic site evaluation, familiarity with electrical/electronic test equipment, follow technical documentation, perform service tasks under supervision, report work in writing and verbally, proficient with PC/applications

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license
• Drug test and pre-employment background check and motor vehicle records check required
• Physical ability to lift up to 50 pounds regularly and up to 75 pounds occasionally

Notes:
Verti…