Assistant Practice Manager

Happy people. Healthy pets.

At City Vet, we believe healthy pets start with happy people and the growth of our employees is just as important as the growth of our business. We know we can most efficiently meet our growth goals by investing in the skill sets of our very own team members, so when we say we are a people-centric company, we mean our employees too.

Each of our vet-led clinics follows the same people-first care when it comes to its employees and provides them with ample opportunities to become the leaders they aspire to be.

City Vet is looking for an Assistant Practice Manager to join our team! At City Vet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote City Vet team members based on their abilities and accomplishments and create a welcoming environment for all.

The Assistant Practice Manager (APM) is responsible for supporting the Practice Manager to manage the facility in its entirety, including business management, financial management and overall clinical operations management. It is the Assistant Practice Managers job to partner with the Practice Manager to ensure the highest level of customer experience satisfaction and efficient staff management to help meet the demands and needs of the facility and clients.

It is the job of the Assistant Practice Manager to aid the Practice Manager when implementing and enforcing all City Vet policies, standards and procedures.

• At least 18 years of age at the time of hire
• Minimum one year of veterinary industry experience

• Helps facilitate, encourage, and participates in the improvement efforts alongside the facility team to ensure the City Vet brand standards, policies and procedures are met when delivering client care and customer service that results in maintaining a high Net Promoter Score (NPS).
• Partner with the Practice Manager (PM) to design, manage, input, and publish the facility schedule to ensuring efficient skills are allocated to the appropriate appointment demands and needs of the clients, Veterinarians and animals are met.
• Collaborate with the Practice Manager (PM) and facility staff to maintain proper inventory management of office supplies, facility supplies and medical supplies to assure adequate levels of inventory for current and anticipated needs.

At City Vet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. City Vet prioritizes meeting the full range of physical and mental well-being needs of our people.

In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities