Patient Services Specialist

Overview

Job Title: Patient Services Specialist 1

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

Orientation will be conducted remotely. Training will be conducted onsite.

Monday to Friday: 7:50 AM to 5:00 PM

• Assist with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arrange follow-up visits and referral appointments.
• Assist with patient registration duties by collecting and verifying insurance information. Verify patient demographics and enter changes into computer system. Direct patients to appropriate waiting areas.
• Accept payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into computer utilizing appropriate codes.
• Generate daily payment reports and verify cash drawer against report.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receive and direct phone calls. Assist patients and other visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately.
• Assist with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience