Sales Associate

Job Summary

This position reports to the Store Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. The role assists with customers and register transactions, donation receiving, loading and unloading trailers, sorting and grading material, baling (some locations), merchandising, stocking, rotating product, and performing light‑duty maintenance and housekeeping. Provides excellent service to both internal and external customers through communication, assistance, and quality of work.

• Greets customers immediately upon entering store and ensures good customer service and a shopping experience that meets agency expectations.
• Sorts and grades all donations and truck shipments promptly, ensuring the store is well-stocked with high-quality merchandise.
• Operates the cash register so that all transactions are handled pleasantly and efficiently: customers do not wait more than 15 seconds when first in line and assistance is called when more than 3 customers are in line.
• Identifies appropriate merchandise for online sales and handles it according to process/procedure.
• Marks and stocks new goods merchandise according to process/procedure.
• Greets donors pleasantly at their car and immediately unloads items, ensuring good customer service and a donating experience that meets agency expectations.
• Assigns donations to the proper work or holding area and records the donation count accurately.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage.
• Prevents theft by remaining alert at all times in all areas and immediately notifying management of any suspicious activities.
• Assists with shoveling snow, replacing light bulbs, washing windows, and other upkeep tasks.
• Advises and demonstrates all job duties to new team members.
• Maintains top-flight condition and appearance of store and donation area by focusing on housekeeping and safety at all times; communicates needs for repair, fixtures, maintenance, etc.
• Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda.
• Helps prepare outgoing truck loads, including baling, sorting, operating forklift, organizing, etc.
• Assists truck driver in loading/unloading.
• Minimizes waste expense and maximizes salvage revenue opportunity by recycling as many products as possible in the most resourceful way.
• Ensures that equipment is in safe operating condition and that all safeguards are in place.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories).

• Must be at least 16 years old.
• High School Diploma or Equivalent preferred; a minimum of 2 years of any combination of military service, high school, or related full‑time employment may substitute.
• Effective written and verbal communication skills.
• Positive attitude and ability to infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation and ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.
• Willingness to obtain a forklift license if able.
• Ability to use good judgment, discretion, and initiative.

Entry level

Full-time

Sales and Business Development