Administrative Assistant

Position Summary

The Town of Cave Creek is seeking a professional, customer-service-oriented Administrative Assistant to serve as the first point of contact at Town Hall. This position manages the Town’s main phone lines, welcomes lobby visitors, processes mail, coordinates central office supply orders, and provides general administrative support. Regular and reliable attendance is an essential function of this position.

• Serve as the Town Hall’s primary receptionist and first point of contact; managing the Town’s main phone lines and assisting lobby visitors comprises approximately 80% of this position’s primary job functions.
• Answer, screen, and route incoming calls through the Town’s main phone lines in a professional, courteous, and efficient manner.
• Greet lobby visitors, determine the nature of their request, and notify appropriate staff from various departments to assist in the lobby.
• Process payments for Town Hall services and provide cashiering support as needed for the Finance Department.
• Accurately handle cash, checks, and credit card transactions; reconcile the cash drawer; and assist with preparing bank deposits in accordance with Town procedures.
• Receive, sort, distribute, and may prepare incoming and outgoing mail, including coordination of delivery services as needed.
• Manage central office supply inventory, including tracking stock levels, placing orders, and maintaining organized storage.
• Maintain a clean, organized, and welcoming lobby and reception area to support a positive public-facing environment.
• Provide general administrative support including filing, copying, scanning, data entry, and basic document preparation.
• Maintain confidentiality of sensitive information and ensure compliance with Town policies, procedures, and customer service standards.
• Perform related duties as assigned.

Education & Experience: High school diploma or GED required; two (2) years of administrative, clerical, or customer service experience preferred. Public-sector experience is a plus.

Skills: Strong customer service skills; ability to multitask; proficiency with Microsoft Office (Word, Outlook, Excel); excellent organizational and communication skills.

This position is subject to a one-year probationary period, during which performance, attendance, and overall suitability for the position will be evaluated.

ADA:
The Town of Cave Creek complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations to qualified individuals with disabilities upon request to enable them to perform the essential functions of the position.

EEO:
The Town of Cave Creek is an Equal Opportunity Employer. The Town does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other protected status under applicable federal or state law.