Band 8A Regional Head Quality and Governance

Band 8A Regional Head Quality and Governance

Closing date: 28 January 2026

At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel.

Are you a Band 8A Regional Head Quality and Governance looking for an exciting role, working alongside the military, which offers numerous benefits and opportunities? If the answer is yes, we are looking to appoint a professional and patient‑focused individual with a strong commitment to providing a high quality service and working within our friendly and welcoming team at Peronne Lines, Catterick.

The position is full time, 37.5 hours per week. Requests to work flexibly and/or part time will be considered, taking into account business needs.

Could this be the role for you? If so, we'd love to hear from you!

• Access to learning and development tailored to your role
• An environment with flexible working options
• A working culture that encourages inclusion and diversity
• Clinical registration reimbursed

Please be advised that the Department is conducting a review of all pay‑related allowances that could impact on those allowances currently attracted by the post.

The Regional Head of Quality and Governance will assume leadership and managerial responsibilities for the patient safety and quality agenda in primary health care, with the aim of maintaining a culture of continuous improvement and safe care for the DPHC population.

Our success depends on our people – our Whole Force regular and reservist military, civil servants and contractors all working as one, working together seamlessly to deliver for the nation.

The Ministry of Defence is committed to attracting and retaining people from across the full range of backgrounds and enabling flexible ways of working as the norm. We offer maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and paternity leave of 2 weeks full pay.

In return, you can expect a department that helps you learn and develop, recognises your expertise and contribution, both as an individual and part of a team.

• Accountable for governance in the region on behalf of the RCD, and responsible for delivering the standardisation of governance activity across the region in line with DPHC standards and policy for escalating issues.
• Responsible for leading and reporting on Patient Safety, Patient Experience, Clinical Effectiveness and Quality Improvement (QI) activity to the regional meetings.
• Provide SME support to inspections of DPHC facilities in region and out with current Area of Responsibility (AOR), and through mutual agreement, in DPHC overseas locations.
• Accountable for the management of patient safety incident (significant event) reporting and learning analysis. To ensure that significant event reporting is managed in a timely manner across the region so that patient safety issues are addressed.
• Monitor and report on compliments, complaints, and patient surveys, including how practices receive and act on complaints as per the regulatory requirements; and patient experience processes in accordance with DPHC and (Defence Medical Services) DMS processes.
• Sharing of best practice both within area of responsibility and pan‑DPHC and supporting practices with implementing must‑do audits.

Please refer to the attached Job Description and Person Specification for the full list of duties.

At application stage you will be assessed against the following:

CV:

• Ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships, and that any reference to your personal details has been removed.
• Provide information of how you meet the criteria set out in the Job Description, including examples where possible.

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements must be truthful and accurate and taken directly from your own experience.

At interview you will be assessed against the following:

• NHS Core NHSC1 Communication
• NHS Core NHSC2 Personal & People…