Assistant Branch Manager

First Financial Federal Credit Union Job Description

Job Title: Assistant Branch Manager

Department: Branch Operations

Reports To: Branch Manager

Salary Grade(s): 10-11

EEO-1 Job Class: 1.2 - First/Mid Level Officials and Managers

FLSA Status: Non-exempt/Exempt

Full-time

Part-time

Temporary

Location: Branches

Telework: Telework may be possible (if checked);
See Telework Policy for Additional Criteria

Function:

Assists the Branch Manager in all aspects of branch management, focusing on staff and business development as well as service delivery. Represents the Credit Union to prospective and existing members. Serves as a role model in knowledge, skill, and expertise to effectively cross-sell Credit Union products and services. Trains, coaches, and mentors all branch staff to enhance their performance, ability to provide optimum member service, and career advancement.

Acts in capacity of Branch Manager as needed. Provides support to all credit union departments. Performs all responsibilities of the position in support of our Core 4 Values.

Position Requirements:

GENERAL:

• Patient, good role model, professional
• Organized, objective, service-oriented
• Strong communication skills

EXPERIENCE: 1 or more years of managerial experience

EDUCATION: High school diploma or GED equivalent. Preferred:
Some college leading to a degree

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Essential Duties and Responsibilities

ESSENTIAL REQUIREMENTS

• Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.
• Maintains strict confidentiality regarding security, policies, procedures, employee, and member information.
• Models exceptional member service delivery to provide memorable experiences, resulting in improved engagement and positive feedback (NPS).
• Utilizes effective communication skills and follow-through in assisting staff and members.
• Maintains thorough knowledge of services and products, displays strong cross selling skills.
• Displays excellent organizational skills, attention to detail, and technical proficiency.
• Serves as role model through a positive and professional demeanor by exhibiting dependability, accountability, impartiality and support of common Credit Union goals, policies, and decisions.
• Management team member to resolve after-hour ATM problems for branch network.

BRANCH OPERATIONS

• Assists Branch Manager in ensuring the branch operations and service delivery support our Core 4 values, including but not limited to:
• Focusing on service delivery and time management in handling member requests
• Interceding in employee/member interactions as necessary, offering additional assistance, answering questions, and making exceptions
• Acknowledging and responding to members from Member Satisfaction Surveys in a timely manner
• Providing Medallion Signature Guarantees and notary services
• Reviewing completed work for accuracy and quality control; documents and oversees corrections
• Relays errors to staff and coaches on best practices to minimize mistakes, striving for accuracy
• Overseeing consistent and appropriate documentation of member interactions through use of CRM
• Assisting with management of credit union procedures and content review (Foogle, Website)
• Providing overrides up to level 8 and approving wire transfers, new accounts, and voiding transactions
• Vault and ATM management
• Safeguarding branch office (including staff) by adhering to opening and closing procedures
• Responsible for branch keys and security information, to include alarm codes and safe combinations
• Fraud prevention and detection on behalf of First Financial

STAFF DEVELOPMENT

• Coaches, motivates, and supervises staff; ensures adequate opportunities are given to cultivate/enhance skills for staff; addresses issues as they arise.
• Demonstrates ability to work well with varied personalities, adjusting leadership style to individual.
• Assumes responsibility for the continued development of branch personnel beyond formal training;…