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Guest Experience Lead

Job in Castro Valley, Alameda County, California, 94546, USA
Listing for: McDonald's
Full Time position
Listed on 2026-02-06
Job specializations:
  • Restaurant/Food Service
    Cafe / Restaurant
Salary/Wage Range or Industry Benchmark: 20 - 22.73 USD Hourly USD 20.00 22.73 HOUR
Job Description & How to Apply Below

Overview

Join to apply for the Guest Experience Lead role at McDonald's.

Join to apply for the Guest Experience Lead role at McDonald's.

What you’ll do
  • Lead the guest experience:
    Check in with guests and ensure they are enjoying themselves
  • Be the solution:
    Handle guest concerns and provide resolution to their satisfaction
  • Teamwork:
    Work with your team to maintain a welcoming, friendly, and clean restaurant environment
  • Be in the know:
    Offer insights into promotions and benefits of McDonald’s App, Mobile Order & Pay features
Perks & Benefits
  • Competitive pay from $20.00 per hour to $22.73 per hour plus cash incentives
  • Employee discounts and free meals
  • Paid sick leave and/or paid time off
  • Tuition reimbursement and/or educational assistance
  • Training and advancement opportunities
  • Weekly direct deposit
  • 401k plan*
  • Medical, dental, and vision benefits*
What to bring to be successful
  • A humble and hospitable demeanor
  • Passion for helping and serving others (customers and fellow team members)
  • A desire to learn and grow
  • The ability to communicate effectively and anticipate customer needs
Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law.

In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdonal

McDonald’s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
  • Industries
  • Restaurants

Referrals may increase your chances of interviewing at McDonald's.

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