Funeral Service Specialist

Funeral Service Specialist (Level One)

Location: T.

F. Morritt Funeral Directors, Castleford

Job Type: Part‑time, permanent – 20 hours per week

Salary: £13,384.80 per annum plus commission (OTE: £2‑3k per annum)

We’re looking for an empathetic and well‑organised individual to join our team at T. F. Morritt Funeral Directors as a Funeral Service Specialist (Level One). You’ll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

• Support families with empathy, professionalism, and attention to detail.
• Arrange funerals that meet family wishes, cultural practices, and legal requirements, offering all relevant products.
• Oversee day‑to‑day branch operations, including administration and presentation.
• Liaise with suppliers such as ministers, celebrants, and florists.
• Lead chapel visits as required, supporting the families with their requests.
• Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
• Represent the branch in the local community and contribute to outreach.
• Train in Funeral Conducting to assist with ceremonial duties during peak times.
• Uphold Dignity’s standards of professionalism, care, and service.

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Excellent communication, organisational, and administrative skills – confident with legal paperwork.
• Capability to work independently with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on‑call if needed).
• A full UK driving licence (desirable, not essential) – ability to travel to client homes and local branches is important.
• Experience in customer service, care, or administration (beneficial – complete training is provided).

• Professional development: comprehensive induction and in‑house development programmes, including apprenticeship options.
• Commission potential: up to £2,000 OTE per annum.
• Bonus potential: options for additional earnings based on performance.
• Life assurance cover.
• Health & wellbeing programme.
• Holiday allowance: 30‑33 days per year, inclusive of bank holidays.
• Pension scheme: contributory pension plan.

To join us in this role, click the ‘apply’ button to submit your application. A member of our Talent Acquisition Team will be in touch.

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.

FCA regulates us so that some roles may be subject to background checks.

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.