Part-time Sales Support Associate III

Coach is a global fashion house founded in New New York in 1941. Inspired by Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we create beautiful items designed to last—so you can be yourself.

Coach is part of the Tapestry portfolio, a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we remain optimistic, innovative, and wholly inclusive.

The Sales Support Associate is integral to a store’s success and efficiency. The role requires a keen focus on our brand commitment while servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work supports the flow of product from receipt through the point of sale—a core responsibility of this position.

• Greet the customer with a smile, eye contact, and share your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture where permitted by law.
• Maintain accuracy when operating the POS.
• Keep the cash wrap organized and clean.
• Suggest multiple add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Thank customers sincerely and give them a reason to return.
• Represent the Coach brand appropriately.

• Receive shipments and transfers.
• Notify store management when new product arrives.
• Scan cartons/transfers and verify store information.
• Communicate all discrepancies to store management.
• Process shipments/transfers according to Coach standards and time frames.
• Organize and clean the stockroom daily, including any remote warehouse.
• Shift/organize product in the stockroom; react to sell‑through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and on the sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain company loss‑prevention standards.

• Analyze the sales floor regularly to assess replenishment needs.
• Replenish the sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities, as directed.
• Communicate price points, features/benefits, color, and stock availability to customers.
• Respond to customer requests confidently; partner with the sales team or store management when needed.
• Maintain housekeeping standards.

• Drive for Results
  :
  Consistently exceeds goals; the top performer; bottom‑line oriented; pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting internal and external customer expectations; gains trust and respect.
• Creativity
  :
  Generates unique ideas; makes connections among unrelated concepts; valued in brainstorming.
• Interpersonal Savvy
  :
  Relates well with all people; builds rapport; resolves high‑tension situations.
• Learning on the Fly
  :
  Quick learner; adapts to new problems; experiments to find solutions.
• Perseverance
  :
  Energy, drive, and resilience to finish tasks.
• Dealing with Ambiguity
  :
  Handles change; works without a full picture; comfortable with risk and uncertainty.

1‑3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment.

High school diploma or equivalent; college degree preferred.

Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), walkie‑talkie, and ability to read price and product release sheets.

Fast pace; communicate effectively; maneuver sales floor and stockroom; climb, bend, kneel; lift up to 25 lbs routinely and up to 50 lbs when loading shipments.

Flexible schedule, including nights, weekends, holidays, and high‑traffic sales days.

• Courage
  :
  Provides actionable feedback; faces problems directly.
• Creativity
  :
  Generates unique ideas; original contributions in brainstorming.
• Customer Focus
  :
  Dedicated to customer satisfaction; gains trust.
• Dealing with Ambiguity
  :
  Adapts to change; acts without full picture.
• Drive for Results
  :
  Consistentl…